Primary responsibilities include scheduling and tracking of all fire alarm inspections, working on holds for fire alarm and sprinkler inspections, arranging the schedule of tools including rental equipment, arranging for PO’s required for inspections, reassign work to manage customer expectations, and general customer service/call intake. Take Lead on Inspection Scheduling Tools IST and Be the XAAP Inspection Reports Champion. Other duties and/or special projects as requested by TSM or Inspection Manager.

How you will do it

• Scheduling and optimization of area fire alarm and fire sprinkler inspections.

• Input/Correct estimated hours to complete inspections during the scheduling process.

• Assign task in ACE for all scheduling.

• Utilize planning board

• Pull inspection reports as requested.

• Review and work BNI report weekly.

• Review and clear on hold report for inspections.

• Demonstrate the ability to prioritize scheduling backorders in addition to resolving customer issues.

• Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities.

• Distribution of auto-gen inspections to field inspectors.

• Rental equipment procurement if required.

• Procuring outside resources if required.

• Perform other duties as directed by TSM or Inspection Manager 

• Maintain compliance records on the compliance engine for select city AHJ's

What we look for
Required:

• High School diploma or equivalent.

• Computer literacy with working knowledge of Windows based computer applications.

• Strong Excel skills.

• Strong oral and written communication skills.

• Ability to handle a high volume of customer calls.

• Must be comfortable with a fast paced environment.

Preferred:

• Two years dispatching and/or customer service experience preferred.

• Scheduling experience preferred.

• Experience working directly with any field teams is a plus.