Director, Dedicated Operations
CHATTANOOGA TN
Monday thru Friday, 8:00 am to 5:00 pm
Position open to remote: Limited

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Unlimited Vacation
• Paid Parental Leave
• Tuition Reimbursement
• On-site work out facility

What You’ll Do:
Leads and directs assigned dedicated operations area to include recruiting, retention, and utilization. Ensures that procedures and day-to-day activities are executed to maximize profitability and meet or exceed KPI’s. Acts as a mediator or facilitator on any issues that might develop between operating entity, customers, vendors, and/or agents. Provides executive-level management with continuous information and reports as to the level of activity within defined area.

• Effectively manage multiple national and/or major dedicated accounts (“book of business”) and continuously build sustainable relationships with customers; constantly maintain pulse on operations.
• Lead and participate in strategic planning for dedication operations; manage national accounts, profit & loss, utilization of assets, creation and implementation of policy changes, & customer relationships (internal/external).
• Responsible for the leadership and development of direct and in-direct employees including, but not limited to:
  • Strategic planning in regards to staffing models, hiring/termination, and performance management for all employees – including both driver and non-driver employees.
  • Partner with necessary stakeholders to design and implement appropriate training.
  • Continuously promote a safe work environment by regularly identifying safety opportunities.
  • Monitor all operations and dedicated sites to ensure that all associates comply with administrative policy and procedures, safe work habits, contract administration, and DOT regulations.
• Function as the primary contact person for all operations personnel at assigned accounts; ensure both employee and customer issues at the local and executive levels are handled appropriately.
• Maintain fluid and open communication to enable the leadership to monitor operations (e.g. participate in teleconferences and on-site visits and maintain constant communication with both leadership and line level employees). Communicate surge requirements to appropriate stakeholders.
• Perform financial analyses; remain apprised of financial impacts (e.g. both driver and non-driver employee pay, equipment costs, etc.) and perform routine audit of administrative functions (e.g. billing, collections, etc.).
• Direct efficient and low cost equipment maintenance at a site-specific level.
• Perform other duties as assigned.

What We’re Looking For:
Education

Experience

• Minimum of 7 years’ experience leading account relationships within the transportation industry required.
• Minimum of 5 years’ general leadership experience required.

Skills/Certifications

• Advanced interpersonal and communication (verbal and written) skills; ability to exchange information effectively and tactfully, influence and convince others (internally and externally), and negotiate often at a senior level.
• Advanced computer skills (e.g. Microsoft Office Excel, Internet, and applicable company specific applications).
• Solid working knowledge of DOT rules & regulations and general employee related rules & regulations to ensure the company is protected.

• Ability to establish and maintain professional working relationships with internal and external customers.
• Ability to analyze a situation or report and take corrective action immediately. 

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

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