Duties

What to Expect

• Sales Associates within the Marine Corps Exchange are expected to provide a Dress Blue Experience that will make our customers want to return again. Responsible to ensure customers are taken care of at all service and sales touchpoints throughout the store. May be scheduled at the checkout, specific sales area, specialty category or customer service desk.
• Responsible for meeting all personal and department sales goals. Assists the Sales and Experience Managers in execution of corporate service programs, promotions and other events. Completes all sales and return transactions using the point of sale system. Assists and serves customers with location, selection and purchase of merchandise with an emphasis on courtesy. Responsible for merchandising, display and appearance of assigned area(s) that support door to floor execution, which may include stocking, preparing merchandise in the backroom for floor presentation as well as labeling shelfs and/or using tools to verify on hand accuracy. Ensures items are properly marked. Checks merchandise, rings sales on cash register, receives payments, makes change, bags or wraps merchandise and completes related sales records. Responsible for assigned change fund. Assists in inventories, ensures proper accountability and security of assigned area(s). May monitor fitting rooms. May perform general housekeeping duties such as cleaning or dusting fixtures and merchandise. May sort and replenish merchandise. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX).
• Provides World Class Customer Service with an emphasis on courtesy. Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
• Takes advantage of all training opportunities to develop service and sales/selling skills. Develops a general understanding about the brands and products sold within the store. Partners with Specialists and Managers to provide answers to product questions from customers. Relays customer comments and concerns to Sales or Experience Manager. Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. Communicates product outs to Sales Manager. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.
• May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
  • Competitive Pay
  • Comprehensive Benefit Packages
  • Marine Corps Exchange and Base Facility Privileges

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Varies - Review "OTHER INFORMATION"

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Step 1: All applications MUST be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org. Go to this site, find the job, and apply.

  Step 2: Submit application and/or upload resume at the above website.

  It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible, and accurate. HR will not modify applications, resumes, or add missing attachments. To return to a previous or incomplete application, log into your MCCS user account.

  Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

  Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

  Required Documents:

  • Education/certification certificate(s), if applicable.
  • If prior military, DD214 Member Copy

  Agency contact information

  CAMP ELMORE MCCS

  Phone

  757/444-6146

  Email

  mccsquanticohumanresources@usmc-mccs.org

  Address

  CAMP ELMORE MCCS
  MARINE CORPS COMMUNITY SERVICES
  ATTN PERSONNEL OFFICER
  NORFOLK, VA 23515
  USA

  Next steps

  All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

Open to Public