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The Inns of the Corps is a 24 hour hotel facility requiring 24/7 365 day a year staffing.
Leads other NF2 Guest Services Agents to perform a variety of guest service duties while assisting and monitoring the operation of a lodging activity within Inns of the Corps. Serve as the point of contact for all Marine and Guest questions, concerns, and needs while staying at the IOTC. May assist and relieve Guest Services Managers during scheduled leave or other absence. Assists Guest Services Managers with schedule and schedule conflicts for a 24 hour/365 day a year operation. May perform guest room inspections and prepare deficiency reports. Receives customer complaints and requests, aids management in assisting guests in finding solutions to their problems. Performs routine clerical duties, including preparing reports concerning reservations and high balances. Responsible for performing a full range of services such as coordinating maintenance, purchasing, supply functions, assisting customers, resolving routine complaints, taking reservations in person and on the phone, following up on delinquent payments, making refunds and adjustments, housekeeping services and any other customer service related duties or transactions. May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk. Will be required to assist in conducting the inventory of property and reconciliation of inventory records.
Ensures the efficient operation of the guest services location during assigned shift and in the absence of the Lodging managers by performing the following duties; accepting reservations, registering guests, assigning rooms, issuing keys, calculating and posting all charges to guests’ account, presenting statements, collecting payments, and operating/using computers to maintain records. Identifies front desk requirements or deficiencies and accordingly prepares pertinent reports. Responsible for change fund and its corresponding cash reports.
Assists in training new employees to the highest standards. GSAs must maintain a professional appearance and courteous demeanor at all times, and embody the ideals prescribed and taught in the “World Class Customer Service” course. A key role for GSAs is to seek out opportunities to “WOW!” a guest and exceed expectations through creativity and teamwork. Provides concierge services when needed. Assists patron satisfaction by providing guests with any required assistance and resolving complaints/customer issues. Notifies the higher level supervisor, or proper point of contact for any unusual situations or incidents that require immediate attention.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.
EVALUATIONS:
At least one year of experience in a hotel or hospitality environment or in progressively responsible office, customer service or other work which indicates the abilities to acquire the particular knowledge and skill to perform the duties of the job. Ability to operate a personal computer and peripheral equipment using Microsoft software or a similar integrated software program. Working knowledge of word processing, database, spreadsheet, and graphics utilization and implementation. Excellent oral and written communication skills. Basic knowledge of business mathematics with experience in cash handling, operating cash register and computing charges. Ability to deal congenially and tactfully with others is paramount.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Varies - Review "OTHER INFORMATION"
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959 and are at least 18 years of age, civil service employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration on your exemption, as part of the required suitability background investigation.
hqhr.vacancies@usmc-mccs.org
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Varies - Review "OTHER INFORMATION"
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Open to Public
Full Time
Defense
$32k-44k (estimate)
04/26/2023
05/14/2024
www.marines.mil
Washington, D.C., District of Columbia
>50,000
Michael Mathewson
>$50B
Defense
The U.S. Marine Corps is a branch of the United States Armed Forces charged with conducting task forces on land, at sea, and in the air. It operates with the United States Navy as well as the Army and Air Force. The U.S. Marine Corps headquarters are located in Arlington, Virginia.