The general duties as Director of Operations, Records for U.S. Legal Support include overseeing day-to-day operations for a geographic region or centralized group of functions. This role also includes supervising managers; responsible for interviewing, hiring, training, and disciplining managers and employees, as well as coaching and mentoring managers. Ideal candidate will create incentives for employees and evaluate your department’s efficiency and productivity. Additionally, collaborate with company Executives to develop strategic plans for business growth based on short-term and long-term goals followed by communicating goals to the team and guiding them to success.

ESSENTIAL JOB FUNCTIONS:

• Lead and manage a highly productive, motivated, and driven team through strong communication, empowerment, reward and coaching techniques

• Maintain close working relationships with partner groups in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain and Compliance

• Maximize staff’s productivity through schedule optimization and goal management

• Interview, hire, and manage staff production and behavioral performance (including annual performance reviews) utilizing metrics, analytics and feedback from the H.R. Team

• Recruit, hire, train staff, supervise, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action • Be involved in the identification, assessment, development planning and review of successors to positions • Coordinate with the human resources team to develop and implement effective skills training when appropriate

• Coordinate internal resources and third parties for the flawless execution of operations

• Develop short and long-term operational strategies in partnership with Executive Leadership and provide the leadership necessary for the successful design, development, and execution of that strategy to achieve outcomes

• Establish and maintain relationships with all internal and external customers

• Facilitates and troubleshoots the myriad of problems associated with assigned departments

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

REQUIREMENTS:

• Provide leadership at all levels of the organization

• Communicate and embody the company vision and values

• Build up the company by recruiting, interviewing, hiring, and mentoring new talent

• Define and implement policies and performance standards

• Evaluate employee performance and provide additional coaching and support as needed

• Assess departmental and company performance and devise plans for improvement

• Manage profit and loss statements and account for costs and revenues

• Allocate budget resources for supplies, equipment, marketing, and personnel

• Past managerial experience preferred

SKILLS:

• Excellent verbal and written communication skills

• Excellent leadership and team management skills

• Reliable/dependable

• Time management

WHAT WE OFFER:

• Health Plans: Four customizable options, including vision and dental. 
• FREE Life Insurance: Company-paid coverage.
• FREE Disability Benefits: Short-term and long-term disability coverage.
• PAID Parental Leave: 6 weeks for birth parents, 2 weeks for non-birthing parents.
• Wellness Support: Benefits for overall well-being and mental health. 
• Flexible PTO: Achieve work-life balance with flexible paid time off. 
• Retirement Plans: 401(k) and Roth 401(k) options. 
• Pet Benefits: Two plans for your pets' care. 
• Employee Relief Fund: Assistance during hardships like natural disasters or health issue

This position requires a comprehensive background check, including at least ten years of verifiable work/education history. All information on your resume must be accurate and verifiable.