14 Automation Support Specialist Jobs in Wilmington, DE
U.S. Courts is Hiring an Automation Support Specialist Near Wilmington, DE
Duties
- Provide information and assistance to court staff via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide information and assistance to users on applications such as word processing and data entry.
- Act as a technical expert in solving more complex system problems. Provide in-person troubleshooting assistance with non-routine or more complicated issues which cannot be resolved via telephone.
- Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training.
- Create user accounts and maintain associated documentation.
- Perform automated tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evaluate new hardware and software prior to installation.
- Provide day-to-day systems backups and verify the validity of data. Maintain an up-to-date computer related inventory, in accordance with policies and regulations.
- Coordinate and link computer systems within an organization to increase compatibility and share information. Determine computer software or hardware needed to set up or alter systems. Train users to work with computer systems and programs, and respond to their requests for assistance. Diagnose hardware and custom off-the-shelf software programs, and replace defective components. Maintain and administer computer systems and related computing environments, including computer hardware, printers, digital evidence presenters, systems software, and all configurations. Recommend changes to improve systems and configurations, as well as determine hardware or software requirements related to such changes.
- Support/troubleshoot audio visual systems and provide guidance in the areas of courtroom technology, conference rooms, remote meetings, and streamed events.
- Assist with office and chambers moves, reconnecting equipment in new locations.
- Perform other duties as assigned.
Requirements
Conditions of Employment
The Automation Support Specialist is a high-sensitive position. As a condition of employment, the selected candidate must successfully complete a ten-year background investigation with periodic updates every five years thereafter.
Qualifications
Education
This job does not have an education qualification requirement.
Additional information
The United States District Court for the District of Delaware offers a generous benefit's package which includes the following:
- Paid annual and sick leave.
- Eleven paid federal holidays.
- Participation in the Federal Employees Health Benefits Program (FEHB).
- Federal Employees Dental and Vision Insurance Program (FEDVIP).
- Federal Employees Group Life Insurance (FEGLI).
- Flexible Benefits Program.
- Employee Assistance Programs.
- Federal Employees Retirement System (FERS).
- Thrift Savings Plan (TSP)- up to 5% match.
- Student Loan Forgiveness Program for Public Service Employees.
- On-site fitness facility.
- Transit Subsidy Program (contingent upon availability of funds).
Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
CPS qualifications standards are used to determine salary.
Benefits
Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The required application documents include the following: resume, cover letter, three business references and an AO-78 Federal Judicial Branch Application for Employment.
How to Apply
To apply for the position, please visit Court's application website at: https://opportunities.ilnb.uscourts.gov/Employment/appform.cfm?ref=daye8adr&pos=24-8.
Applicants will receive an email confirmation upon receipt. Incomplete or paper applications will not be considered.Agency contact information
Elizabeth Mason
Email
Elizabeth_Mason@ded.uscourts.gov
Address
US District Court for the District of Delaware
844 N. King Street, Unit 18
Wilmington, DE 19801
USNext steps
Applicants will receive an email confirmation upon receipt. Incomplete or paper applications will not be considered.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
The required application documents include the following: resume, cover letter, three business references and an AO-78 Federal Judicial Branch Application for Employment.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This is a High-Sensitive position; a Background Investigation is required.
Job Summary
Full Time
$77k-97k (estimate)
04/11/2024
06/10/2024
The job skills required for Automation Support Specialist include Communication Skills, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be an Automation Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Automation Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Automation Support Specialist positions, which can be used as a reference in future career path planning. As an Automation Support Specialist, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automation Support Specialist. You can explore the career advancement for an Automation Support Specialist below and select your interested title to get hiring information.
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