At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.

We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.

S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at all from Day One.

Job Description

Implementation Specialists are responsible for onboarding new customers onto TravelBank’s

solution. Responsibilities include : consultation to determine the best configurations for the

client’s business needs; configuring the software with and for the customer; working with

internal teams on complex technical integrations; tracking, managing and providing regular

updates on the progress of an implementation project; ongoing communication with client-side

and internal stakeholders throughout the process.

What you'll do :

Provide excellent customer service to your customers

Leverage your deep product expertise to share best practices on how your customers

may maximize value from their investment in TravelBank

and internal consultation

Lead client-facing kick-offs, requirement gathering sessions and configuration review

meetings

Partner with internal and external technical teams to coordinate custom integration work

Report on project status and blockers to Customer Success leadership during weekly

meetings

Train clients to a point where they are able to operate self-sufficiently and confidently on

TravelBank’s platform

Conduct webinars and group training sessions to onboard our smaller, more

independent customers

Share innovative ideas with peers and leadership on how to further enhance our thinking

and focus on operational efficiency and innovation

Cross-functionally collaborate with the Customer Success Management team to

understand the client needs and requirements to ensure a timely and complete

implementation process

What we're looking for :

3 years of implementation, customer success, or customer support experience

Meticulous attention to detail such as workflow and processes

Knowledge of accounting / finance systems (e.g., Netsuite, Sage, QuickBooks) and

accounting practices (e.g., monthly close, expense management, audit processes)

preferred. If the prior knowledge isn’t there, this role must have the drive and aptitude to

quickly get up to speed on core accounting concepts and processes.

Strong interpersonal skills including clear communication and collaboration; ability to

coach and train customers effectively

Competence and comfort presenting to C-level executives

Highly organized individual with the ability to handle multiple projects simultaneously on

tight timelines

Growth mindset with drive to continuously improve

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits :

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.

That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Last updated : 2024-03-27