Customer Service employee handles patients, referral sources, and administrative department inquires. They also input patient information into computer files and manage all communication to center.

Job Responsibilities:

• Answers all incoming calls as the main responder is usually the first contact for referral sources
• Makes determination of required action
• Takes orders from physicians' office or other referral sources
• enters orders and comments into the CIS
• Determines all required equipment and enters into CIS
• Coordinates new patient shipment schedule and notes in CIS
• Processes patient information on a series of forms where accuracy and timely processing is most important
• Maintains and files patient information on a regular basis
• Verifies insurance coverage and advises collections department of required actions about billing
• Maintains copy of current patients' files and files on referral sources
• Responds to new and current patients' requests
• Processes renewal reports and held sales reports by contacting customers, providers, physicians' offices, and reviewing with regional accounting office
• Handles mail and outgoing courier packages for the center including responding to requests for information from internal sources when possible
• Must be knowledgeable of existing and new information regarding Lincare equipment and carrier policies

Requirements

• Must have proven human relations skills dealing with referral sources, patients, and administrative departments
• Requires a valid driver's license.
• General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential

Education and Experience:

• High School Diploma or GED required

Job Type: Full-time

Pay: $18.00 - $20.70 per hour

Work setting:

• In-person

Work Location: In person