Claims Supervisor

Repwest Insurance, a subsidiary of U-Haul International, is seeking an experienced Claims Supervisor for our Equipment Damage Unit.

As a supervisor, you will train your team of approximately 4-5 quantity Equipment Damage Unit Representatives on procedures, policies, reporting requirements for damages that have been caused to the U-Haul Fleet. The Equipment Damage Units primary objective is to identify customers or 3rd parties that cause damage to our fleet. To ensure department procedures are implemented the supervisor will perform routine claim file audits and regular reviews daily of claim activity for each representative. The supervisor will be responsible for directing workflow; evenly dispersing new claims to each adjuster, managing the severity of the claims, and ensuring the claims are handled in accordance with the Fleet Management Program. You will also provide coaching and direction to employees, achieve high standards of productivity, quality and timeliness as established through efficient home office goals and utilization of personnel assigned. You will filter and evaluate complaints or escalated claims and develop resolutions. This individual will establish and communicate performance standards, monitor performance through appropriate reviews, and utilize management information reports to identify performance trends, as well as assist the Claim Office Manager with forecasting of staffing needs and evaluations of individual and unit performance.

*This position will be worked from our Phoenix, AZ claim office*

Other Duties Performed Occasionally or Infrequently:

• Respond to U-Haul regarding payment and reporting.

• Assist manager in budget forecasting and preparation of annual G&A budget.

• Participate in special projects in department or home office.

• Lead training classes.

Education/Experience:

• 4 - 5 years supervisory experience

• Prefer knowledge of the U-Haul products and services.

• Insurance background is a plus.

• Excellent communication skills: ability to provide clear direction to staff on claims and legal department matters.

• Strong interpersonal and time management skills required.

• Basic computer skills with knowledge of Microsoft Word and Excel

U-Haul/Repwest Offers:

• Full Medical coverage

• Prescription plans

• Dental & Vision Plans

• New indoor fitness gym

• Gym Reimbursement Program

• Registered Dietitian Program

• Weight Watchers

• Onsite medical clinic for you and your family

• Career stability

• Opportunities for advancement

• Valuable on-the-job training

• Tuition reimbursement program

• Free online courses for personal and professional development at U-Haul University®

• Business and travel insurance

• You Matter Employee Assistance Program

• Paid holidays, vacation, and sick days

• Employee Stock Ownership Plan (ESOP)

• 401(k) Savings Plan

• Life insurance

• Critical Illness/Group Accident

• 24-hour physician available for kids

• MetLaw Legal program

• MetLife auto and home insurance

• Mindset App Program

• Discounts on cell phone plans, hotels, and more

• LifeLock Identity Theft

• Savvy consumer wellness programs - from health care tips to financial wellness

• Dave Ramsey’s SmartDollar Program

• U-Haul Federal Credit Union

• Wellness Program

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.