6 Customer Success Associate Jobs in Santa Monica, CA
Two Dots is Hiring a Customer Success Associate Near Santa Monica, CA
As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through our income verification and fraud detection software for their rental applications. You will be their first point of contact for any support issues or inquiries, ensuring they have a seamless and positive experience with our software.
\nResponsibilities
- Client Support: Provide exceptional support to leasing agent clients, addressing their questions, troubleshooting issues, and guiding them through our software via both phone and chat.
- Product Understanding: Become an expert on our income verification and fraud detection software to support clients and guide them to maximize its value effectively.
- Client Onboarding: Assist in onboarding new clients, ensuring they understand how to use our software effectively and efficiently.
- Feedback Gathering: Collect and communicate client feedback to the appropriate internal teams for product development and improvement.
- Customer Satisfaction: Monitor customer satisfaction and identify opportunities to improve our support and services.
- Documentation: Maintain and update customer documentation and training materials.
- Collaboration: Collaborate with the Customer Success Lead and other team members to achieve our customer success goals.
- 1 years of experience in customer service, customer success, or a similar role.
- Strong understanding of the residential real estate industry, particularly leasing processes.
- Excellent communication and interpersonal skills.
- Problem-solving and conflict-resolution skills.
- Proficient in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
Job Summary
Full Time
Business Services
$68k-87k (estimate)
03/11/2024
06/08/2024
twodots.com
Loveland, CO
<25
Business Services
Related Companies
The job skills required for Customer Success Associate include Customer Service, Problem Solving, Customer Satisfaction, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
02/11/2022: Oakland, CA
Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
04/02/2022: Fort Collins, CO
Step 3: View the best colleges and universities for Customer Success Associate.
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