Description

Job Data
Job Title: ...........................General Merchandise Associate
Department: ......................General Merchandise Department
Supervisor:........................General Merchandise Manager

Summary Description
Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Key Results Areas

• Retail Sales of General Merchandise
• Customer Service
• Clean & efficient General Merchandise environment

Major Duties and Responsibilities
1) Retail Sales of General Merchandise

• Assist General Merchandise Manager with attaining retail sales objectives in General Merchandise.
• Follow the C.U.S.T.O.M. Selling Process.
• Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows etc.
• Create well-organized presentations, which appeal to our customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Maintain updated customer mailing lists.
• Attend training sessions to keep current with merchandising & inventory control issues.

2) Customer Service

• Provide excellent customer service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

3) Clean & Efficient General Merchandise Environment

• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Ensure all non-retail areas of the General Merchandise Department are kept clean, neat, and orderly at all times.
• Become familiar and efficient with all phases of the computer system required for General Merchandise management.
• Conduct and participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Maintain updated customer mailing lists.
• Assist the receiving department by labeling and preparing products for the showroom floor.

4) Other Duties
• As Assigned

Supervisory Responsibilities
• None

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Demonstrate professionalism in providing customer service.
• Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise
• Accept direction, follow instructions and work well with others.

Requirements

Qualifications & Job Requirements

• Must have ability to get along with broad customer base.
• Schooling or experience in merchandising and retail sales preferred.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Physical Demands

• Must have the ability to stand and walk the sales floor for most of the day.
• Frequently required to bend, stoop, crouch, reach, and lift 40 lb. of merchandise

Working Conditions

• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.