Located in the nation’s first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city’s expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day. Job Specific Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards Cleans and sanitizes all assigned rooms and bathrooms Follows the designated sequence of room assignments Cleans guestroom windows to hotel standards Replaces all amenities and linens according to hotel standards Keeps cart and linen closets clean and orderly Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor Notifies Supervisors of discrepancies such as vacant rooms, etc. Turns in lost and found items as per hotel standards Reports items of value left unsecured in hallways and guestrooms Cleans assigned rooms within shift time requirements, passing all inspections Removes Room Service trays from rooms and places in on floor by room entrance Replaces burned out light bulbs according to hotel standards Assists in preparation and deep cleaning of VIP rooms Cleans spots on walls Cleans spots on carpets Completes special cleaning projects Refills cleaning bottles with chemicals according to department guidelines Applies excellent guest relations skills when interacting with guests Interacts with guests in a friendly and professional manner Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities Satisfies guest requests for information and services Demonstrates a friendly attitude to co-workers and all other hotel staff Treats guests and other employees with courtesy and respect Consistently maintains a positive attitude that ensures the best guest experience Gives recognition to repeat guests Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel Thorough knowledge of proper cleaning methods for various surfaces Uses proper chemicals when cleaning as described by the department’s procedures Thorough knowledge of proper carpet and upholstery care policies and procedures Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel Performs all duties in a timely and professional manner Performs a visual inspection before leaving any areas Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates Demonstrates working knowledge and team effort in accomplishing additional projects as assigned Observes hotel telephone etiquette, message, and call handling procedures Reads departmental log book and bulletin board on a daily basis Observes guidelines for using and maintaining all pertinent equipment Complies with all specific HOSTAR policies and procedures Follows policies and procedures in preparing for and performing turndown service Attends all department meetings as scheduled Maintains assigned closets and employee areas in accordance with established policies and procedures Demonstrates ability to provide coverage in related departments as directed Special projects and duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Service orientation Able to work as part of a dynamic quality-driven team Basic English language skills Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift Able to work a flexible schedule, including weekends and holidays Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.