Position Title Online Enrollment Coordinator Job Summary Responsible for overseeing the enrollment processes for online undergraduate and graduate students, ensuring a smooth transition and integration into the university’s academic programs.

The ideal candidate will possess a deep understanding of the nuances of online education, exhibit a strong commitment to student success, and work closely with various university departments to facilitate the onboarding of distance learners.

Essential Job Duties Leadership and Coordination : Coordinates the activities of enrollment staff, ensuring a cohesive approach to online student recruitment and retention under the direction of the Executive Director.

Market Awareness : Monitors trends in online education demand and competition, adapting strategies to maintain and enhance Tuskegee University’s competitive edge.

Student Onboarding : Manages the enrollment process for online students, addressing any challenges encountered during admission, registration, and integration into university life.

Advising and Support : Acts as the primary liaison for online students, guiding them through admissions, transfer credits, and program requirements, and resolving any academic or administrative issues.

Data Management : Maintains accurate and confidential student records, ensuring compliance with university policies and federal regulations.

Collaboration : Works closely with the Office of the Registrar, Admissions Office, and academic departments to streamline the enrollment process.

Orientation and Training : Organizes New Online Students Orientations, preparing students for the demands of online learning and familiarizing them with university resources and technology.

Continuous Improvement : Keeps abreast of university policies, degree programs, and technological advancements to provide the highest level of service to students and faculty.

At least two years of experience in higher education, preferably in roles supporting non-traditional or online students.

Physical Demands The conditions here in are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Environment : Standard office / classroom / online setting Physical : Sufficient physical ability to work in an office setting and operate office equipment Vision : See in the normal visual range with or without correction;

vision sufficient to read computer screens and printed documents Hearing : Hear in the normal audio range with or without correction Skills and Attributes Technical Skills : Proficiency in Microsoft Office Suite, familiarity with educational technology platforms, and the ability to learn and adapt to new software.

Communication Skills : Exceptional written and verbal communication abilities, including a confident phone presence and the skill to engage effectively with students, faculty, and staff.

Interpersonal Skills : Strong relationship-building skills, with a focus on student advising and support.

Analytical Skills : Capacity for critical thinking and problem-solving, with meticulous attention to detail.

Flexibility : Availability to provide support during evenings, weekends, and holidays as needed.

Working Conditions : This position may require occasional evenings, weekends, and holiday work to support online students and faculty.

The role involves a blend of on-campus presence and remote activities, necessitating a flexible approach to workplace settings.

Last updated : 2024-03-22