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At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. Are you someone looking to grow your technical knowledge and expand your ability to interface with customers? If so, this role at a fast-paced, boutique IT firm may be for you. We will build upon your existing knowledge and provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond.
You will function as the face of the TurnPoint Technology Helpdesk team including, fielding calls and tickets, assigning tickets, working on tickets, and escalating tech issues as appropriate to managers. Monitor own workflow and project tasks. Be accountable for accurately triaging customer issues, performing technical work, and thorough internal documentation through to successful resolution and closure. Be responsible for escalating key executive and tech issues appropriately to managers.
COVID-19 Vaccination PolicyIt is TurnPoint policy that employees must be vaccinated to enter the TurnPoint office, go on-site to client offices, and participate in in-person company activities. Unvaccinated employees may not take part in the aforementioned activities unless they request (and receive) an accommodation.
Experience Preferred
At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.
Our comprehensive benefits package includes 2 weeks of paid time off, 100% employer-covered health insurance, Flexible Savings Account, 401K eligibility after 6 months, and more, and we offer flexible work arrangements.
Our headquarters is located in Seattle, WA.
TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
Competitive salary commensurate with experience. The salary range for this role is $40K-70K.
Interested candidates should submit a resume, cover letter, and any additional required information to TurnPoint HR.
Full Time
Business Services
$80k-99k (estimate)
09/30/2023
05/14/2024
turnpoint.tech
Seattle, WA
<25
Business Services
The job skills required for IT Technician include Customer Service, Problem Solving, Operating System, Consulting, Leadership, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technician. Select any job title you are interested in and start to search job requirements.
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Career tips from people on IT Technician jobs
As computer technology changes, technicians must constantly update their professional development.
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Excellent Problem-Solving and analytical skills.
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Get professional certifications like Cisco Certified Technician Certification and Training.
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