Position: Desktop Support IMACD – Full Time

Reports To: Manager

Work Location: Orlando, FL

Compensation: $19.00/hr-$23.00/hr

Schedule: 40 hours per week

Job Description:

We are seeking a highly motivated and experienced Desktop Support Technician to join our team. The ideal candidate will have experience with IMACD-Installations, Move, Adds, Change and Decommissions procedures, as well as strong problem-solving skills and the ability to work well under pressure. IMACD tasks include but are not limited to: imaging of PCs, installation of packaged software applications, installation of peripheral items, as well as software troubleshooting, repairs, moves and disposals.

Responsibilities:

• Perform IMACD (Installations, Moves, Adds, Changes, and Decommission) of desktop and laptop computers, peripherals, printers, and network equipment.
• Troubleshoot and resolve hardware and software issues.
• Maintain inventory of hardware and software.
• Create and update documentation and procedures.
• Responsible for maintaining a safe and secure computing environment.
• May require travel to different offices.

Requirements:

• 2 years of experience in desktop support or related field.
• Experience with IMACD-Installs, Move, Adds, and Decommission procedures.
• Experience with ServiceNow or other ITSM ticketing applications.
• Strong knowledge of Windows and Mac operating systems.
• Strong problem-solving skills and the ability to work well under pressure.
• Excellent communication and customer service skills.
• Ability to lift and move equipment as needed.
• A certification is a plus.

Skills:

• Good oral/written communication skills.
• Proficient in basic electronics.
• Proficient in Windows Operating Systems such as 7, 8.1, and 10.
• Ability to install and properly configure multiple software packages.(i.e., Microsoft Office Suite, Adobe Creative Suite, etc.)
• Professional, reliable and motivated to learn.
• Must be able to work effectively within time constraints.

Physical Requirements:

• Adequate speech clarity and hearing to communicate efficiently with clients both on-site and via telephone interactions
• Satisfactory mobility to independently satisfy on-site deployments/ moves
• Physical strength adequate to carry/move equipment
• Must be able to deal with high pressure situations and time constraints effectively
• Position requires moderate lifting (up to approx. 50 lbs)
• Ability to sit for prolonged periods of time
• Ability to walk between various client buildings in a campus environment and/ or ability to walk between and around building floors

Additional Requirements:

In addition to the technical knowledge, experience and competence required of this particular job position, TTI's employees must also possess problem-solving skills, intelligence, perseverance, orderliness, responsibility, drive toward and satisfaction at the attainment of goals, calmness and endurance under stressful conditions, consistency and predictability in the regular attendance to duty, individual initiative as well as participation in group efforts, correct estimation of specific circumstances, fairness, empathy, appreciation toward fellow workers, and effective communications skills.

In keeping with these job requirements, TTI may choose to utilize application forms, interview procedures and/or pre-employment non-medical, non-psychological testing regimens that will assist TTI to determine whether applicants can meet TTI’s performance standards. Applicants for the above job position may be required to undergo such screening procedures.

NOTE: The statements herein are intended to describe the general nature and level of work being performed by TTI employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of TTI.

Candidates must be able to perform the essential functions of this position, with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement:

Turner Techtronics provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, and leaves of absences, compensation and training.

DEI Statement:

Turner Techtronics is on a mission to provide the resources necessary to raise awareness and to support a diverse, equitable, and inclusive environment. We are continuing to build a culture that is safe, respectful, fair and inclusive for all of our employees. We are proud to employ people of all backgrounds who possess the talent, energy, and focus to accelerate our vision forward.

Hourly Range : $19.00/hr - $23.00/hr