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Position Summary: Guest Service Leaders are crucial to the success of our stores, creating stability with store operations and guiding the team in serving and delighting our guests. If you are a high energy, outgoing person who loves to help others, work as part of a team, and who is looking for a leadership role, this job is for you! Responsibilities involve supporting the Store Manager with day to day operations, assuming shift leader responsibilities in the Store Manager’s absence, and leading by example with great guest service behaviors so that we are the clear choice for our guests. Guest Service Leaders will greet and welcome our guests, coach fellow team members on service behaviors, help keep our stores in-stock, clean and organized to make the guest experience fast, easy and pleasant. This role supports the Store Manager and other team members in delivering an exceptional guest shopping experience and a working environment that promotes engagement and living the Company Values.
Responsibilities:
1. Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
2. Process guest transactions in an efficient and friendly manner to minimize guest wait time.
3. Maintain the overall appearance and cleanliness of both the inside and outside of the store. Ensuring that the coffee station is clean and stocked; the food service area is spotless, and the bathrooms are sparkling clean
4. Monitor and replenish as needed product on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests’ desire and achieve the Company goal of 100% in-stock at all times.
5. In Store Manager’s absence, complete Manager’s reports, product ordering and banking as needed.
6. Lead by example in execution of Company values, programs, processes and policies.
7. Provide training, feedback, coaching and direction to fellow team members, assuming role of store lead in Store Manager’s absence.
8. In food service stores, assist with food preparation and food safety, executing Company processes and programs to provide a consistent guest shopping experience.
9. Make safety a priority within the store for guests and team members.
10. Required to observe and cooperate with local, state, and federal requirements concerning the store’s sale of age-restricted products and its conduct of other regulated activities as applicable (including any trainings, certifications, designations, registrations, or acknowledgements required of an individual retail employee, at the company’s discretion, related to the stores’ various licenses and permits.
11. Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.
12. Must be able to perform the essential functions of this position with or without reasonable accommodations.
Working Relationships: Store team members, Store Manager, District Manager, and various Corporate personnel and vendors
JOB REQUIREMENTS & QUALIFICATIONS
Minimum Education: N/A
Preferred Education: High School or GED
Minimum Experience: 6 months as a Guest Service Associate
Preferred Experience: 6-12 months retail, guest service or restaurant
Preferred Licenses/ Certifications and Skills: Must be ServSafe certified or able to secure ServSafe Certification during the first 60 days of employment. Requests for an accommodation during certification process should be made through District Manager.
Soft Skills: Comfortable talking and interacting with guests and team members, leadership by example, ability to make decisions in a timely manner, high energy, positive demeanor, ability to move from one activity to another quickly, team oriented; willing to give extra effort to help teach and coach others, computer skills are helpful.
Scheduling: This position is part time or full time and involves working a variety of hours, day and night, as EG America stores can be open 24 hours depending on the store. Weekend & Holiday hours are required.
Hours & Conditions: Part-time (up to 29 hours), Full-time (30-40 hours)
Travel: 5% Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so.
Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.
Other: Specialized attire required in food establishments
Job Types: Full-time, Part-time
Pay: $12.25 - $14.25 per hour
Expected hours: 20 – 38 per week
Benefits:
Shift:
Education:
Experience:
License/Certification:
Shift availability:
Ability to Commute:
Work Location: In person
Full Time | Part Time
Retail
$47k-70k (estimate)
03/29/2024
07/25/2024
turkeyhill.com
COLUMBIA, PA
500 - 1,000
1931
Private
MARK SOWERS
$200M - $500M
Retail
Turkey Hill is a Pennsylvania-based food processing company that produces and sells dairy products such as ice cream and beverages to retail and foodservice sectors.
The job skills required for Guest Service Leader (NOW HIRING) include Guest Service, Scheduling, Customer Service, Leadership, Store Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Leader (NOW HIRING). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Leader (NOW HIRING). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Leader (NOW HIRING) positions, which can be used as a reference in future career path planning. As a Guest Service Leader (NOW HIRING), it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Leader (NOW HIRING). You can explore the career advancement for a Guest Service Leader (NOW HIRING) below and select your interested title to get hiring information.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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