JOB TITLE: Office Manager PAY RANGE: $30.00-$40.00

DEPARTMENT: Quil Ceda Creek Counseling Company (Q4C)

JOB DESCRIPTION: The Office Manager coordinates all clerical and administrative activities of the Quil Ceda
Creek Counseling and assigned staff within the department. The Office Manager exercises good judgment in a
variety of situations, with strong written and verbal communication, administrative, and organizational skills,
and demonstrates the ability to maintain a realistic balance among multiple priorities.

TO APPLY: Complete the web form application located on the Munis Self Service portal:
https://ess.tulaliptribes-nsn.gov/MSSQCV/employmentopportunities/default.aspx. For more information or
questions, please visit: www.quilcedacreekcounselingcompany.com/careers or call Q4C HR at 360-716-2203.
NOTE: The Tulalip Tribes publicly announces that Indian Preference in hiring applies to all job opportunities.

EMPLOYEE CLASSIFICATION: Exempt

EMPLOYEE REPORTS TO: Q4C Administrator

EMPLOYEE SUPERVISES: Administrative Assistants (Front Desk), Coding Auditor, and Child Watch Attendant.

EDUCATION:

• Associate’s Degree in a relevant field of study from an accredited college or university is preferred.

SKILLS:

• Knowledge of business and management principles involved in strategic planning, resource allocation,

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files

• Applicants must always conduct self ethically and professionally.

• Knowledge of HIPAA and PHI requirements.

• Knowledge of common office and administrative procedures.

• Computer software proficiency, experience using an electronic health record system preferred.

• Mid or advanced-level proficiency with Microsoft Office products (Excel, PowerPoint, Outlook, etc.)

• Skills as a forward-looking thinker, who actively seeks opportunities, and proposes solutions.

• Skills as a team player who enjoys working in a team environment that is mission-driven and results-

• Diagnostic and problem-solving skills.

EXPERIENCE:

• Minimum of three (3) years of successful experience in management is required.

• Minimum of two years (2) of experience in a substance use disorder treatment program required.

• Familiarity with RCW’s, WAC’s regarding OTP’s and federal confidentiality regulations (42 CFR part 2)

• Minimum of 2 years of patient care coordination is preferred.

• Experience working within a Multi-Team environment preferred.

OTHER REQUIREMENTS:

• Valid, unrestricted WA State Driver’s License

• CPR, First Aid certification required.

• BBP (Bloodborne Pathogens) certification required.

• Completed TB screen form required.

• Must provide proof of COVID vaccination. Boosters not required.

• Employment is contingent upon successful completion of a pre-employment background check, to

PHYSICAL CHARACTERISTICS AND/OR PREREQUISITES:

• Will be required to attend, complete and keep current CPR, BBP, AED, First Aid and any training deemed

• Ability to work in a cross-culture environment and understands the social and cultural context of the

• Ability to prioritize multiple tasks with frequent interruptions.

• Ability to provide excellent customer service.

• Ability to establish and maintain effective working relationships with patients, staff, and outside agencies.

SPECIFIC JOB PERFORMED:

Specific duties and day-to-day tasks of the Office Manager are prompted by assignments, and by
requirements to fulfill responsibilities established by the Supervisor. These duties include, but are not
limited to, the following:

• Manages and organizes office operations and procedures, such as word processing, flow of

• Continuously evaluates office productivity, updates procedures, or devises new forms to improve

• Ensure patient satisfaction, including troubleshooting complaints and developing solutions.

• Establishes uniform correspondence procedures and style practices.

• Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.

• Reviews administrative and patient records to ensure completeness, accuracy, and timeliness.

• Supervises patient registration, scheduling, billing and collection, data entry, and cash posting.

• Responsible for ensuring the accuracy of all financial records and claims.

• Maintains customer confidence and protects operations by being discreet and confidential.

• Assists with contract management duties and/or expense tracking.

• Maintains, inventories, orders, collects, and distributes supplies and/or required equipment.

• Will act as scribe and take minutes at assigned meetings.

• Develops a working knowledge of each department under cognizance for training and substitution as

• Fills in for administrative assistant or child watch positions, or other non-clinical staff when necessary.
• Schedules meetings, makes training and travel arrangements, and maintains calendars for the

• Plans and coordinates extracurricular activities for the organization.

• Performs other duties as assigned.

• Adheres to all Q4C Policies.

TERMS OF EMPLOYMENT:

This is a Regular Full-time position, requiring at least 40 hours per week, or 2080 hours per year. Employee may be required to work

after hours, weekends, special events and/or on call. Upon successful completion applicable probationary period employee may be

eligible for an increase in pay, subject to budgetary restriction. Employees will be required to work on-site, no telecommuting. No

provisions for relocation will be provided.

Disclaimer: The information provided in this description has been designed to indicate the general nature and level of work performed by
incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications
and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job
and to designate other functions as essential at any time. This job description is not an employment agreement or contract.