The CCU is a 10 bed Adult Cardiac Critical Care Intensive Care Unit.Patients cared for on this unit have advanced heart failure or cardiac disease and are in the CCU pre-transplant and/or post-transplant.This is a complex, high acuity unit.

Schedule: 36-40 hours per week, 8 and 12-hr. shifts, primarily evening shifts, no weekends.

Job Overview

This position coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the hospital. This position, under the direction of clinical leadership, performs a variety of clerical duties, is a liaison to all departments, and is a communication link between patient care, customer service, and the unit.

Job Description

Minimum Qualifications:

1. High school diploma or equivalent.

Preferred Qualifications:

1. One (1) year of customer service experience in a healthcare or customer facing setting.

2.Associate's degree.

Duties and Responsibilities: The duties and responsibilities listedbelow are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.

2. Responsible for review of bed assignments and relaying this information to clinical staff.

3. Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.

4. Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy. Files pertinent data in appropriate patient's record. Prepares charts for Medical Records upon discharge.

5. Prepares and maintains medical records, in accordance tohospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.

6. Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.

7. Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex, MAR (medication administration record), intervention sheet, diet sheet and other documents utilized and completes necessary follow through.

8. Supports effective and efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquette. Coordinates communications regarding outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur.

9. Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk.

10. Collaborates with case management staff, social workers and nursing staff to facilitatefollow up appointmentswithin the hospital or upon discharge.

11. Coordinates communication during emergency situations or STAT requests or orders.

12. Follows through with orders unable to be completed during the off-shift and weekends.

13. Responsible for coordination of unit activities during electronic downtime.

14. Facilitatestimely delivery of time and attendance records.

15. Monitors available quantity and documentation of forms, materials, supplies and equipment inventory.Responsible for tracking and returning of rental equipment.

16. Responsible for information shared at all staff meetings (by attending, reading minutes or virtual).

17.Assists with orientation and training of new unit coordinators as designated by the department leadership.

Physical Requirements:

1.Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.

2. Requires manual dexterity using fine hand manipulations for computer keyboard operation.

3. Requires ability to see computer screen, and reports.

4. Requires ability communicate visually, verbally and audibly with healthcare personnel.

Skills & Abilities:

1. Excellent communications skills including interpersonal, phone, and written.

2. Excellent organizational skills required. Utilizes time effectively, prioritizing appropriately.

3. Ability to work with detailed, confidential material and to work independently.

4. Working knowledge of computer systems such as Microsoft Word, Excel and Outlook.

5. Maintains sensitivity, maturity and flexibility in coping with difficult situations.

6. Ability to work with all levels of staffin different departments, physicians, patients, vendors, and the community.

7. Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders.

8. Demonstrates problem solving and decision-making skills.