Guest Service Agent - Full Time - Holiday Inn Express, Loveland, CO Job Details Level Entry Job Location Holiday Inn Express - Loveland - Loveland, CO Position Type Full Time Salary Range $13.

50 - $14.50 Hourly Travel Percentage None Job Shift Day Job Category Hospitality - Hotel Description

Managed by Spirit Hospitality, LLC, our Loveland Holiday Inn Express offers premium amenities to our guests!

We are currently looking to hire a Guest Service Agent for our hotel. This independent, 82 room property is located in central Loveland, Colorado near many exciting local restaurants, retail, and great views of the Rocky Mountains.

If you are like helping people, are energetic, driven, and caring we are looking for you!

The Guest Service Agent is responsible for assisting guests with check-in and check-out, answering and processing phone calls, handling all special requests for services or providing information in accordance with standard policies and procedures.

To perform this job successfully, an individual must be flexible and able to perform each essential duty satisfactorily.

Responsibilities of the Guest Service Agent :

• Provide exceptional customer service to all guests and employees
• Maintain high standards of professional appearance through proper grooming and wearing the brand standard uniform and name tag.
• Greet and Welcome all guests approaching the Hotel front desk
• Maintain proper operation of the telephone switchboard
• Handle requests for information, mail, and messages in an efficient and courteous manner.
• Politely answer all guest inquiries about the hotel and local transportation, restaurants, and transportation.
• Establish and maintain good communication and team work with fellow employees and other departments within the hotel.
• Be aware of all Hotel rates, packages, special promotions, and closed out restricted dates.
• Obtain all necessary information when taking room reservations and follow quoting scenario.
• Have knowledge and assist in emergency procedures as required.
• Process Check-ins and Check-outs in a friendly, efficient, and courteous manner
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure loggings and delivery of packages, mail, and messages as needed to guest and meeting room.
• Use proper two-way radio etiquette when communicating with other employees.
• Attend meetings as required by management.
• Perform any other duties as requested by Management

Benefits

As an employee of one of Spirit Hospitality, LLC's hotels you would be eligible for many benefits. Below is a list of some of our benefits available to Full-Time employees :

• Medical / Dental / Vision - 50% employer paid
• Life Insurance - 100% employer paid
• Paid Vacation and Sick Leave program
• 401k retirement plan
• Training and education reimbursement programs
• Anniversary recognition program

Compensation

$13.50 - $14.50 an hour / BOE (Based on Experience)

Qualifications

• Customer Service experience
• Ability to work Weekends and Holidays
• Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates)

Physical Requirements

• 90% of shift is standing.
• Bending / kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Material / Equipment Used

• Standard office equipment including but not limited to : computer, telephone, copier, cash register, PC, and fax machine

Last updated : 2024-05-02