Overview

TSNE (tsne.org) is working to build to a more just, equitable society. We do this by providing capacity building services, consulting and training services, and operational support for hundreds of nonprofits, foundations, community-based groups, and others working for social change. We are partners and colleagues working collaboratively to support areas critical for organizations, including property management, leadership development and support, finance and accounting, human resources, and organizational development. We live by our values as an organization, and are committed to identifying, including, and valuing the unique skills, perspectives and knowledge of each member of our team.

About our Values:

• Justice - A just society is one in which all people have the dignity, resources, power, and self-determination to fully thrive. We seek to create a more just world in all of our work.
• Progress - We commit out resources, expertise, and energy to delivering high quality support and services that make movement toward a more just world possible.
• Impact - We work collaboratively with others to build the capacity and sustainability of organizations who work toward social good.

Responsibilities

The Properties Manager is responsible for managing all operations and programming for an assigned portfolio of nonprofit properties under TSNE across Boston and Cambridge. The Properties Manager maintains efforts to ensure a safe, sound, and well-maintained facilities operating to their maximum efficiency. The Properties Manager is also primarily responsible for overseeing all preventative maintenance activities in coordination with the Engineering team, tenant relations across the portfolio, as well as for supporting the property management team with other duties as needed. This position is also primarily responsible for work order administration and assistance across the portfolio.

Essential Functions

Property Management – 50%

• Conduct condition tours of all assigned properties that includes common areas and tenant spaces, when applicable, on a regular basis.
• Contract vendors to ensure ongoing operations of all properties under purview.
• Manage tenant charges for assigned portfolio to be billed back.
• Pay invoices related to the operation of the assigned portfolio such as janitorial supplies, phone services, and maintenance parts.
• Place calls to the vendor as needed or as directed by the Director or Associate Director for repairs for the NPC and other properties.
• Work with Properties Manager, Facilities and the Building Maintenance Technician to ensure proper maintenance of facilities including planning and scheduling of work and repairs across assigned properties as well as the NonProfit Center.
• Execute Property Management tasks as assigned by the Director or Associate Director of Property Management.
• Oversee the property operations via the Assistant Properties Managers of all properties in the assigned portfolio.
• Oversee and assist in the work order systems for all properties by making sure issues are addressed in accordance with our Response Time Matrix, that tenants are updated as to the status of the work requested, and that work orders are closed out within the targeted response times. Follow up as needed through the completion of work orders.
• Oversee and assist in administration of conference room reservations through Skedda platform for NPC & Link properties. Manage all invoice and payment administration associated.

Relationship Management and Customer Service – 25%

• Participate in meetings across the assigned portfolio to communicate and discuss building related issues and gain feedback from tenants; plan for and follow up as needed.
• Communicate to tenants regarding facility operational issues; Ensure timely resolution of such issues.
• Maintain and foster strong relationships with our clients across the portfolio based on trust and respect.
• Be the first point of contact for tenant issues that are escalated from department staff.
• Proactively address potential tenant issues.
• Communicate to our clients as appropriate with updates, concerns, etc.
• Manage tenant move ins and move outs across the assigned portfolio.
• Act as the representative for TSNE as well as our clients when representing the assigned properties.

Project Management/Other – 15%

• Supervise, in coordination with the Assistant Properties Managers and Cleaning Maintenance Specialist, all trades, including cleaning and security personnel, working in the NPC and other assigned properties.
• Serve as project manager for tenant fit ups and other construction in the NPC and other assigned properties as assigned by the Director or Associate Director, as needed.
• Assist in the Conference Space operations of the NonProfit Center and the Link in coordination with the NPC Management Team.

Compliance – 10%

• Maintain life safety, disaster recovery, and security plans for the NPC and across assigned portfolio.
• Advise the Director and Associate Director of Property Management in developing life safety, disaster recovery, and security plans for the NPC and assigned portfolio as appropriate
• Ensure tenant knowledge of safety and security plans and concerns.

Complete other tasks and projects related to the job, as needed.

Qualifications

Many folks who are impacted by biased professionalism standards, such as women, LGBTQIA , BIPOC, and individuals with disabilities, tend to only submit an application if they meet every requirement listed. At TSNE, we are always looking for enthusiastic candidates who are the best fit for the role, both culturally and through experience. If you believe you’d be a good addition to our team, we look forward to your application!

• At least five years of related experience including property management and program and events management.
• Excellent analytical skill; Ability to apply principles, concepts, and practices concerning property facilities, utility systems, buildings, equipment and grounds.
• Knowledge of buildings and equipment with ability to foresee problems, implement solutions and complete ordinary repairs in a timely manner.
• Knowledge of applicable codes and regulations related to facilities and building system operations.
• Able to assist proactively in identifying deficiencies, determining solutions and making recommendations for improvement.
• Excellent interpersonal, verbal, and written communication skills.
• Experience with Salesforce a plus.
• Able to work independently with minimal supervision; Able to prioritize requests.
• Results-oriented with a positive outlook, and a clear focus on providing high quality customer service while interacting with building tenants and visitors to the Center.

You also believe in and embody our organizational values and the below core competencies:

• Communication – The ability to effectively exchange ideas, concepts, facts, and data with diverse audiences.
• High standard of integrity, ethics, and professionalism – The highest standards of integrity, ethical practices and professionalism are demonstrated in all aspects of work, including interactions with others, decision-making, and the development and delivery of work product. The ability to integrate core values, equity, integrity and accountability throughout all organizational practices.
• Relationship management – The ability to develop and nurture positive, productive relationships with others.
• Collaboration – The ability to collaborate vertically and horizontally throughout the organization and with others.
• Job Knowledge – Possess the essential skills to perform the job and demonstrate willingness to learn new ones. Understand and follows policies, procedures, and controls.

And a strong combination of the following qualifications:

• Soft Skills including exceptional discretion and judgment. Effective verbal and written communication skills with a wide audience. Ability to build productive and successful range of relationships and effectively serve in roles ranging from trusted advisor, teammate, subject matter expert and to coach.
• Demonstrate cultural awareness and some understanding of fostering an inclusive, culturally sensitive, environment. Willing to ask questions, learn, and constructively share and accept feedback. Must be adaptable to a range of audiences and dynamics.
• Just do good work by providing high quality work in fast-paced environment. Strong analytical skills are necessary. Must be flexible and able to manage multiple changing priorities and projects, and be organized and detail oriented. Provide excellent customer service by being on-time and accurate.

Physical Demands/Work Environment

The physical demands described for this position are that of a typical office environment. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Ability to sit and/or stand for extended periods of time in front of a computer screen is an essential aspect of the position. There may be a need to lift and/or move materials or equipment.

Location: Work will be performed between our office located at the NonProfit Center at 89 South Street, Suite 700, Boston, MA 02111 and your home office. This position is required to be on-site at least four days per week and may require flexibility.

Schedule: This position is full-time at 37.5 hours per week and hours are flexible within reason.

Compensation and Benefits

Compensation: $88,825 annually, paid at $3,416.34/bi-weekly.

Benefits: This position is eligible for a full benefits package including:

• Generous Paid-Time-Off (PTO): twelve paid holidays, three weeks of vacation, one week of personal holiday, and up to 487.5 hours of accrued health leave time for benefited staff annually.
• 80% Employer-paid, offering some $0 deductible Health Insurance through Harvard Pilgrim along with several low-deductible plans;
• Low-cost Guardian Dental and Vision.
• Flexible Spending Accounts (FSA) for Health and Dependent Care.
• Employer-paid Life, Long- and Short-Term Disability Insurance.
• Employer-paid Pension and Employee-paid Tax-Deffered Annuity through TIAA.
• Up to $3,600.00 in annual commuter subsidy
• No meetings after noon on Fridays.
• ...and more!

TSNE strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA candidates are strongly encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.

All employment conditions are based on an individual’s performance and job qualifications. TSNE prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class’ protection under the law or lack thereof, TSNE celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.

TSNE's EEO statement extends to volunteers, interns, contractors, vendors, and clients.