Job summary

The Breakfast Ambassador is a crucial member of our Guest Service team, responsible for delivering an excellent customer service experience to our guests while managing all aspects of the guest breakfast program. Responsibilities include inventory management and cost control, food and beverage preparation, cleaning the breakfast area, and assisting guests with special requests as needed.

Job responsibilities

• Greet and serve guests in a professional, courteous manner and anticipate and address guest needs to maintain excellent customer satisfaction. 
• Cook and prepare breakfast food products, including large batches of fresh-cooked meats and eggs, heating ready-made items, preparing oatmeal, mixing batter, making coffee, etc.
• Stock, refill and arrange beverages and self-service food products and supplies. 
• Actively monitor the breakfast area for cleanliness, including cleaning up spills, offering to clear tables when guests are finished, clearing and cleaning tables as soon as they are vacated, removing trash, and maintaining a clean environment at all times.
• Review occupancy forecasts to anticipate daily food and beverage needs while minimizing waste, managing inventory and controlling costs.

• Handle other responsibilities as needed/directed by hotel management.

Qualifications

• Able to start work as early as 5am and available on weekends and holidays. 
• Previous food experience is a benefit but not required. 
• Comfortable working as the only food and beverage employee during most shifts. 
• Able to handle stressful situations and solve problems in a calm, professional manner.
• Physically able to perform all responsibilities including but not limited to bending, stooping, kneeling, reaching, standing for extended periods and lifting up to 50 pounds. 
• Able to successfully pass a drug test and background check. 

Compensation & Benefits

• Performance reviews (with raise eligibility) at 3 months, 6 months, then every 6 months.
• Quarterly bonus plan with revenue sharing and team performance incentives.
• Health, vision and dental insurance (full-time associates).
• Paid vacation (full-time associates).
• $500 referral bonus for referring new employees.
• 401(k) with 3% employer contribution (no employee match required).
• Up to $500 per year in tuition assistance.
• Hotel discounts for employee, family and friends through brand discount programs.
• Opportunities for promotions into leadership roles.

About TS2 Hospitality

TS2 Hospitality (www.ts2hospitality.com) is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open and two more under development. We are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. 

Our vision: We deliver remarkable hospitality by encouraging excellence in each other.

Our values: We are family | We are selfless servants | We own it | We will straight talk | We have fun!