Schedule: Monday through Friday | 8:00 am to 5:00 pm

Pay: $18-$20/hour

Education/Experience: High school diploma or GED required. In addition, a minimum of one year of customer service experience is required. Veterinary and equine experience preferred.

Job Description: Responsible for managing the flow of incoming calls and patient visits to the hospital, ensuring good communication with doctors and clients, and assisting in the overall positive client experience in a friendly and efficient manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide outstanding client service, focusing on client satisfaction to strengthen client relationships.
• Answer incoming phone calls professionally and courteously.
• Greet clients and other visitors professionally and courteously, directing them to appropriate areas.
• Schedule client appointments with appropriate doctors and make necessary reminder calls.
• Act as liaison between client and doctor, acquiring detailed information to assist doctor with client communication.
• Respond to client concerns timely and ensure client satisfaction.
• Maintain a proficient understanding of the clinic's service offerings, doctors and staff, and any OTC product offerings.
• Coordinate, analyze, and improve client service functions to meet company goals.
• Assist clients with additional service offerings needed, such as follow-up for rechecks, vaccination reminders, information regarding new services or products, etc.
• Maintain databases of critical client information helpful in improving patient care and overall client experience.
• Assist with compilation and organization of information related to Coggins, radiographs/photographs, pre-purchase exams, and other types of medical records information.
• Prepare invoices and discharges, as needed, for doctors.
• Email/fax/mail requested information to clients, referring doctors, insurance companies, etc.
• Develop knowledge about each client and their animals.
• Maintain confidentiality related to clients, patients, and company matters.

Qualifications: Strong client service experience |Strong organizational and follow-up skills | Attention to detail | Strong time management skills

Tryon Equine Hospital offers exceptional benefits for full-time positions: Employer Contribution to Health Insurance & Supplemental Insurance Options | Annual Paid Time Off | 401k with up to a 4% Employer Match | Veterinary Care Discounts

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person