Tryon Equine Hospital is a private specialty referral center serving North Carolina, Georgia, and the South Carolina Upstate. We offer state of the art 24-hour surgical and medical care, and advanced lameness diagnostics. Our ambulatory veterinarians bring the same quality medicine to farms and are available 24 hours a day for emergency care.

Located in the Foothills of the Blue Ridge Mountains in Columbus, North Carolina (just 30 miles east of Asheville, North Carolina, and 20 miles west of Spartanburg, South Carolina), we are a boutique practice that focuses on cultivating collaboration with clients, caregivers, and colleagues.

At Tryon Equine the well being of the horse is our guiding principle. We believe this goal is best attained by a cohesive well rounded, respectful team approach.

Position Overview:

Tryon Equine Hospital is seeking an experienced Veterinary Technician Supervisor with a passion for leadership, training and coaching to lead our team of professional Veterinary Technicians. The successful candidate will be an integral player in the smooth functioning of our business, exhibiting superb clinical and leadership skills while also cultivating a positive and collaborative culture, driving efficiency, organizing daily flow, and ensuring hospital goals are met.

As the team leader, the Veterinary Technician Supervisor will utilize well-honed team development, people management, and problem-solving skills to accomplish goals. A collaborative, engaging and inspiring style -- coupled with the ability to also train, trust, and hold others accountable – is essential.

Responsibilities:

• Lead team of Veterinary Technicians, providing daily direction to accomplish work goals, setting staff schedules and priorities, assigning responsibilities, coordinating work, and monitoring progress, ensuring productivity and efficiency
• Serve as a mentor to staff by modeling positive work habits, superior clinical skills, business knowledge, and communication abilities
• Coach team members to be continuously aware, anticipating and addressing patient and client needs, being the proactive “right hand” to Veterinarians
• Create individualized growth plans and learning opportunities for each Technician, organizing and overseeing educational opportunities, continually measuring progress while stretching and encouraging Technicians to reach their fullest potential
• Help Tryon Equine Hospital be the Employer of Choice by providing exceptional leadership, ensuring Technician job satisfaction, engagement, positive work conditions, and promoting consistent “we are stronger together” teamwork attitudes
• Forecast and determine staffing requirements to meet hospital nursing needs
• Create and manage technician staff schedules (including on-call schedule) according to hospital needs, monitoring and regulating overtime hours, approving PTO/sick time/holiday schedule, and ensuring proper coverage of all shifts to optimize patient and client care
• Participate in the interview process for potential new hires, and onboard and train all new technicians
• Perform Technician performance reviews, providing constructive feedback and developing performance improvement plans or exit strategies as necessary
• Exhibit confidentiality and professionalism in all regards for employees, being proactive and determined in approach to issue resolution
• Liaison with other departments and supervisors, facilitating open communication, resolving issues as needed
• Develop and update written, standardized Technician protocols that provide uniform processes and decision making in handling and caring for patients
• Schedule and conduct productive staff meetings
• Collaborate with Practice Manager to improve operating procedures and support hospital growth and advancement
• Escalate issues to Practice Manager as needed
• Other duties as assigned

Qualifications:

• 5 years full time Veterinary Technician clinical experience, preferably in a supervisory role
• 2 years staff scheduling experience
• Excellent customer service, multi-tasking, and time management skills, with ability to prioritize work as hospital needs evolve
• Superb verbal, listening and written communication skills
• Self-starter with ability to quickly pivot and adapt as unexpected situations arise • Exceptional people, detail, and problem-solving skills
• Ability to maintain composure and positive attitude in stressful situations
• Collaborates easily with co-workers and others
• Technologically savvy, comfortable with navigating through multiple windows, screens and/or programs simultaneously

Compensation and Benefits:

• Full-time, salaried position, $55,000-$65,000/yr (commensurate with experience)
• Monday-Friday, 5 days per week, 8am-5pm, with overtime as needed, including some weekends
• Paid holidays and time off
• Health, dental, and vision insurance and retirement benefits available for full-time employees

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Columbus, NC 28722: Relocate before starting work (Required)

Work Location: In person