Job purpose

The Route Relief position supports the Sales Department in its objectives to meet our customers’ needs through up-selling/cross-selling and providing superior customer service. Employees in this position are expected to provide coverage for sales routes and to perform service-related tasks when necessary.

Duties and responsibilities

• Ensure customer loyalty by providing outstanding customer service.
• Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
• Learn and be available to support all sales routes. Provide route coverage as needed.
• Stock, merchandise and rotate product on displays and shelves according to industry standards.
• Support and assist Delivery Drivers on major deliveries by unloading product, checking in and stocking orders.
• Responsible for collecting payment(s) from the customer.
• Build displays and assist with store resets as needed.
• Responsible for daily activities reports within assigned territory.

Qualifications

REQUIRED

• Must be 18 or older
• Must have a valid driver’s license
• Must have a clean driving record
• Excellent Customer Service skills
• Outstanding Verbal & Written Communication Skills
• Ability to multi-task with minimal errors
• Must be a team player and work well under minimal supervision
• Knowledge of safe work practices
• Ability to work in hot and cold conditions and in all types of weather
• Ability to drive safely in all kinds of weather and road conditions
• Must be able to lift up to 175 lbs
• Must be able to easily recognize colors, sizes and types of products
• Must be able to accurately count, add, and subtract without the use of calculators

 PREFERRED

• High School Diploma or GED
• Previous sales, merchandising, or pull-up experience
• Previous food service or distribution experience

• Intimate knowledge of wine, beer and the Tryon Portfolio
• Proficient in MS Word, Excel and PowerPoint
• Experience with a material handling equipment (i.e. hand truck, dolly, pallet jack)

Working conditions

The employee will perform work in these areas:

• Warehouse dock
• In vehicle while in route to customer locations
• Customer locations

The noise level in these areas is normally moderate.