Customer Solutions Expert

TrxNow (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance and dispatch technology platform! We are privately owned company, and our international headquarters is in downtown Johnson City, TN. We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations. Our management team is filled with leaders who are focused on delivering the best service in the industry.Check us out at www.trx-now.com.

Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization.

We're seeking dedicated, qualified candidates to join our team of Customer Solutions Experts (CSEs). CSEs are responsible for taking in-bound calls from members in need of roadside assistance (tire change, jump start, tow for their vehicle) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow up.

• Inbound Calls Only
• No Cold Calls
• No Sales
• No Collections

Ask you interviewer about:

• Sign-On Bonus
• Referral Bonus
• Monday - Friday 1:00 p.m.-9:30 p.m.
• Wear what you want - our relaxed dress code allows you to be comfortable at work.
• Great Pay
• Paid Holidays
• Paid Time Off
• Paid Training
• Opportunities for Career Advancement

We Welcome:

• Full Time
• Part-time
• Veterans
• Students
• Internships

This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year!

We are a great place to work and have a fun and friendly work environment!

Qualifications

TrxNow (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance and dispatch technology platform! We are privately owned company, and our international headquarters is in downtown Johnson City, TN. We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations. Our management team is filled with leaders who are focused on delivering the best service in the industry.Check us out at www.trx-now.com.

Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization.

Do you enjoy helping people? We are searching for dedicated customer-oriented candidates. Customer Solutions Expert (CSE) help customers that are in need of roadside assistance. We partner with service providers all over the US and Canada to help customers in need. We are looking for individuals who can utilize modern technology to perform basic tasks such as address location, research, and basic typing. Our revolutionary technology takes the guess work out of the job and provides you with all the tools you will need to be successful.

Essential Functions:

• Answer inbound customer calls.
• Determine customer needs through active listening.
• Ask essential probing questions to understand each customer’s unique situation.
• Communicate via phone to external service providers to dispatch correct service.
• Navigate computer program and input information to locate each member and identify nearby service providers.

To qualify as a CSE, agents must have full working knowledge of all ADS projects and be skilled to dispatch roadside assistance for all members. Additionally, they must maintain ranking within the top 10% of agents in production on a weekly basis. An exemplary attendance and adherence record is also required for consideration and will be monitored to ensure standards are upheld. Compliance with all other policies and procedures will directly impact the ability to be part of/remain on the CSE team.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Required Qualifications:

• Rank among top 10% of CSE in production
• Maintain exemplary performance, attendance, adherence and compliance record
• Minimum 1-year customer service experience in call center 
• Must have good computer skills and accurate typing skills
• Ability to multitask use multiple screens and data bases with ease
• Must be flexible to work at least one day out of the weekend

This position requires working in a team environment where individual and team production is highlighted and shared openly. This position operates on a mid-shift schedule between 10 AM and 6:30 PM. You must be able to work this shift in order to be considered for this position.

This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year!

We are a great place to work and have a fun and friendly work environment!