POSITION PURPOSE:

The service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS:

Average Percent of Time

15% Check station before, during and after shift for proper set-up and cleanliness.

15% Greet the guests in a friendly and courteous manager and explain any specials and/or restaurant promotions for guest awareness.

10% Record the details of the order from the guests, repeating the order to the guest to check for accuracy.

10% Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

15% When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minor and intoxicated guests.

10% Replenish beverages as necessary and check with guests for overall satisfaction.

10% Market and serve upon request any dessert items or specialty coffees.

10% Ascertain guest satisfaction and present check. Process check per hotel procedures.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend required meetings.
• Perform any general cleaning tasks using standard hotel cleaning procedures as assigned by supervisor to adhere to health standards.
• Supplement the bus help in clearing and resettling the tables.
• Perform all assigned side work to include replenishing condiments and restocking side stands.
• Perform other during as requested, such as answering telephones, handling special guest requests, and greet and seat guests according to standards.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking Constant

Climbing stairs Constant

Standing Constant

Crouching/Bending/Stooping Occasional

Reaching Constant

Grasping Constant

Pushing/Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Constant

Taste Occasional

Lifting/Carrying(#lbs) Frequent – up to 40 lbs.

Travel Never

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware, and menu items.
• Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to transport large trays weighing up to 40 lbs. through a crowded area on a continuous basis throughout a shift.
• Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.

QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent preferred.

EXPERIENCE

Prefer previous serving experience.

LICENSES OR CERTIFICATES

Food Service Sanitation Required. Alcohol Service permit (if state required).

GROOMING

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Meet minimum age requirements for jurisdiction.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.