SUMMARY: Responsible for the safeguarding of hotel property, assets, guests, visitors and employees

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls, assist guests and employees with respect to safety, security and hotel operations.
• Initiate and follow-up all investigations of crimes committed against property and persons.
• Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
• Document and secure all lost & found items received.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
• Monitor employee key distribution/storage including all master keys/hard keys and conduct an inventory during each shift
• Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
• Assist with other duties as directed by Supervisor.

EDUCATION AND/ OR EXPERIENCE:

• Minimum of one year security officer background working in a Hotel or Condominium.
• Must be Guest Service Oriented with the ability to communicate in a professional manner at all times.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.

LANGUAGE SKILLS:

Ability to listen effectively, speak, read and write in the English language clearly to and document important information.

PHYSICAL DEMANDS:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to follow written and or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 200 lbs.
• Sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise level in the work environment is usually moderate.