You haven't searched anything yet.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.
Specific activities may change from time to time.
1. Consistently meet or exceed performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.
g., minimum calls per day, contact percentage, promises / calls ratio, promises kept.
2. Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
3. Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy.
4. Assist less experienced teammates with more difficult collection accounts and client calls.
6. Utilize established resources for alternative information to reach clients.
7. Offer / execute payment assistance and settlement programs for clients, demonstrating strong negotiating skills within policy guidelines.
8. Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
9. Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)
QUALIFICATIONS
Required Qualifications :
The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school graduate
2. Strong computer skills
3. Achieved and consistently exceeded production goals and performance expectations
4. One to two years previous collection / recovery experience
5. Excellent verbal and written communication skills
6. Strong understanding of systems and products across Default Management
7. Ability to perform in a fast paced, highly dynamic environment
Preferred Qualifications :
1. Bachelor's Degree in a business-related field
2. Previous lending or call center experience
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Last updated : 2024-05-16
Full Time
Banking
$35k-44k (estimate)
03/24/2024
06/29/2024
truist.com
ALLENTOWN, PA
>50,000
2019
$10B - $50B
Banking
The job skills required for Collector include Customer Service, Written Communication, Client Communications, Integrity, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Collector. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collector. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collector positions, which can be used as a reference in future career path planning. As a Collector, it can be promoted into senior positions as a Consumer Loan Collector III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collector. You can explore the career advancement for a Collector below and select your interested title to get hiring information.
If you are interested in becoming a Collector, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collector for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collector job description and responsibilities
Collectors recover overdue payments and past due accounts by tracking debtors down using the phone or mail.
01/09/2022: Savannah, GA
Collectors also stay mindful of clients’ possible fears about being contacted for past due accounts and sometimes refer them to debt counselors for additional assistance.
01/18/2022: Utica, NY
After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time.
03/12/2022: Waco, TX
Overdue payments on credit card balances, phone bills, auto loan payments, utility payments, and back taxes are examples of delinquent bills that a debt collector may be tasked with retrieving.
01/09/2022: Elkhart, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collector jobs
Collectors must follow federal and local laws that govern debt collection.
04/02/2022: Springfield, MO
Step 3: View the best colleges and universities for Collector.