Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Job Grade:

102

Please review the following job description:

JOB SUMMARY
Responsible for following standardized collection and/or recovery procedures for all assigned accounts and exercising good judgement in handling more difficult problem accounts. May include multiple products, systems, delinquency or charged off accounts. Make leadership aware of problem accounts that may result in repossession, foreclosure or charge-off within established time frames.

this is hybrid work schedule

work schedule: Monday-Friday 8 AM-5 PM

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Consistently meet or exceed performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.

2. Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations. 

3. Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy.

4. Assist less experienced teammates with more difficult collection accounts and client calls.

5. Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.

6. Utilize established resources for alternative information to reach clients.

7. Offer/execute payment assistance and settlement programs for clients, demonstrating strong negotiating skills within policy guidelines.

8. Communicate regularly with leadership on status of problem accounts in accordance with established procedures.

9. Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school graduate

2. Strong computer skills

3. Achieved and consistently exceeded production goals and performance expectations

4. One to two years previous collection/recovery experience 

5. Excellent verbal and written communication skills

6. Strong understanding of systems and products across Default Management

7. Ability to perform in a fast paced, highly dynamic environment

Preferred Qualifications:

1. Bachelor's Degree in a business-related field

2. Previous lending or call center experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.