Language Fluency: English (Required)

Work Shift:

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Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 
1. Support the organization by maintaining thorough knowledge of the Workday applications, Payroll Practices, Truist policies and procedures, and Human Capital Systems. Deliver the Perfect client experience while working under critical time schedules.
2. Provide managers with the necessary support to educate and ensure comprehension of compliance with payroll regulations and guidelines.
3. Demonstrate an advanced knowledge of the Human Capital systems understanding dependencies between systems and how they affect the overall payroll process.
4. Perform vital user acceptance system testing for a wide variety of processes and changes/updates to the Workday system.
5. Utilize audit/exception reports to identify and resolve any data or system issues prior to payroll processing.
6. Respond to incoming emails and calls received by HR Central timely and accurately.
7. Log all incoming calls from teammates/managers into Service Now and CRTS for purposes of research, resolution, and customer service quality.
8. Project positive image of Human Resources Division by providing superior client service in a professional manner, and respond with superior customer service to clients' inquires and concerns.
9. Act as liaison between other departments to resolve any issues that require collaboration with the Accounting, Tax, Reporting, Workday Support, and Teammate Relations teams to determine solutions to pending issues.
10. Make adjustments and corrections necessary to ensure the most accurate up-to-date teammate records are maintained.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Associate's degree or equivalent education and related training
2. Two years of experience in related area of discipline
3. Ability to perform payroll calculations, such as taxes for manual checks and pay rate for various adjustments
4. Demonstrated proficiency in computer applications such as Microsoft Office software products
5. Strong analytical skills, reasoning and organizational skills
6. Ability to handle complex situations which require sound judgment
7. Demonstrated proficiency with Microsoft Office software products
8. Excellent communication skills, both written and verbal
9. Ability to read and interpret documents such as procedure manuals, tax and legal updates and payroll/benefits correspondence
10. Capacity to quickly learn and understand system functionality

Preferred Qualifications:
1. Fundamental of Payroll Certification (FPC) from the American Payroll Association
2. Six years of Workday payroll experience

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Bending
Occasionally (Less than 25% of the time)
Lifting
Up to 10 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding 
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.