About TruHearing

TruHearing is a rewarding, fun and friendly, mission-based organization that makes a real difference towards improving people’s lives. It’s not just HR saying this: employees have spoken and have voted TruHearing as one of Utah’s Top Workplaces 8 years in a row! An employee recently shared: “I love the people I work with. From the CEO down, the company is transparent, caring, and striving for the best. There is great energy here and everyone genuinely cares about the employees and customers.”

TruHearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufacturers, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.

About the Opportunity:

This role exists to own and be responsible to help support the IT product managers, roadmap, and vision. You will be working with development teams as well as users and stakeholders to define and deliver on the potential of our internally developed software platforms to make lives better.

What will you be doing?

• Support product backlogs: help create user stories for features, bugs, and tasks in alignment with projects and product vision and strategy; support prioritization of backlogs.
• Partner with users and stakeholders: gain understanding of our users’ and stakeholders’ perspectives, goals, and processes to define solutions with their collaboration that will bring delight to end users.
• Support development team: support the development teams and be able to answer questions and make decisions to keep the team moving quickly.
• Identify and solve problems: be able to identify root problems in workflows or data and propose effective solutions and get buy-in from stakeholders.
• Research & analyze: support the product management team by researching issues with existing functionality and best practices for proposed functionality/enhancements.
• Implement & improve processes: evaluate our current processes to determine where we can improve or need to implement additional structure; facilitate process implementation and improvement with input and oversight.

What skills do you need to bring?

In addition to exhibiting the TruHearing Values of Delight, Alight, Enjoy, Improve and Be Tru, this role requires the following competencies:

• Initiative - Acts autonomously in a broad range of known and ambiguous situations, is appropriately persistent.
• Accountability - Anticipates needs and consequences, delivers to expectations, and uses pre-emptive communication appropriately.
• Analytical Thinking - Analyzes information, recognizes patterns, and summarizes insights.
• Strategic Thinking - Interprets broad and complex issues, understands or can evaluate causes/effects, benefits/risk, inputs/outputs.
• Facilitation - Manages group dynamics and encourages participation in predictable meeting environments.
• Agility - Anticipates upcoming needs for change, proactively plans and communicates strategies to leverage ambiguity in positive ways and mitigate negative effects.
• Project Management - Implements complex projects with multiple interdependencies, contingencies, or nuances.
• Creativity & Innovation - Appropriately questions current approaches, explores, dreams.

What education or experience is required?

Required:

• Prior experience in IT-related role
• 2 years of experiencing working with software products
• 2 years supporting an agile development team

Preferred:

• Prior experience with healthcare applications
• Knowledge of HIPAA and other healthcare compliance/regulatory requirements
• Lean Six Sigma GreenBelt certification
• Lean Six Sigma BlackBelt certification

What benefits are offered?

TruHearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper FrontRunner station and subsidize the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service – employee cost is less than $2 per day. You’ll work in an exciting and fun environment and have the opportunity to grow with us.

Equal Opportunity

TruHearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.