The Account Manager’s job is to perform duties and maintain quality service that supports our Risk Management accounts, including clients, insurance companies, and producers. This position is responsible for supporting a book of generalist and legacy accounts by managing renewals, marketing accounts, and a large focus on client service.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

• Accurately manage client accounts and ensure all deadlines are met
• Assist in marketing and placing new business and/or renewal business while maintaining process per workflows
• Ensure service levels are being met
• Seek opportunities and take steps to increase knowledge of the industry, regulatory requirements, tools and resources available to assist clients
• Answer questions from the producer and the service teams regarding accounts
• Communicate with the clients and answer questions regarding provided policies and/or services
• Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external
• Meets with clients as needed or directed by the producer
• Travel or visit insurance companies and/or clients, when necessary
• Assist in the creation of materials needed for recurring client meetings
• Continuously seek to identify opportunities & solutions that allow for more effective and efficient delivery of a top-quality client experience
• Serve as a subject matter expert for niche and/or industry specialization
• Coordinate & direct firm resources such as Claims, Legal, Safety, Marketing, and/or Technology, when necessary
• Manage book of business with a pro-active client service approach
• Round out coverage for accounts in collaboration with the service team or independently, as assigned
• Perform other duties as assigned

EDUCATION & EXPERIENCE

• High School diploma or GED required, two or four-year degree preferred
• Experience in the insurance industry required
• Property & Casualty Insurance license required
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
• Prior customer service experience required
• Understand the different processes/forms associated with the varying coverages and insurers
• Experience working with EPIC Agency Management Software preferred

SKILL REQUIREMENTS

• Excellent verbal and written communication skills
• Good leadership, problem-solving, and time-management skills
• Advanced analytical skills
• Good customer service skills, including telephone and listening skills
• Good planning, organizational, and prioritization skills
• Ability and motivation to work independently
• Ability to work within a team and to foster teamwork

What TrueNorth Offers:

TrueNorth offers a lineup of excellent benefits to all full-time employees, including:

• Annual Bonus
• Medical, Dental, Vision
• 401k with company contributions after six (6) months
• Responsible Time Off and 11 Paid Holidays
• Company paid Life and Disability coverage
• Volunteer Time Off and Donation Match Program
• Tuition Reimbursement, Employee Assistance Program (EAP) and a Wellness Program with great incentives.
• Hybrid work schedule

#Senior

Why should you join TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive

benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company!

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of

qualifications, merit, and business need, and does not discriminate against any applicant on the basis of

race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status,

disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Join us!