Description

The Patient Care Coordinator (PCC) has primary responsibility for coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice. This is accomplished by converting inbound/outbound calls and patient referrals into appointments. The incumbent will also provide broad-based administrative support to the practice and staff.

Requirements

Principal Duties and Responsibilities :

• Creates and manages an effective patient schedule.

• Converts inbound/outbound calls into appointments.

• Supports the practice’s wellness mission by asking all current patients for referrals

• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.

• Ensures the patient has the best experience possible with timely and courteous interactions throughout the patient experience.

• Verifies insurance and completes necessary paperwork to ensure that all hearing aids are delivered in a timely fashion for each appointment.

• Manages inventory

• Participates in ongoing training and development

• Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.

Skills:

• Strong interpersonal and communication skills to provide superior customer

service.

• Excellent organizational and time-management skills.

• Ability to prioritize work and to perform multiple tasks simultaneously while

adhering to deadlines.

• Facility with written communication, including preparation of memos and

short documents.