Job Purpose

The Executive Director uses strong analytical skills and an in-depth understanding of the organization and the business to handle problems and issues. The Executive Director is responsible for oversight of the coordination, and evaluation of resident service delivery, marketing, food service, housekeeping, and maintenance units within an assigned community. The Executive Director carries out supervisory responsibilities in accordance with the company's policies and applicable laws.

Company Overview

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit www.trueconnectioncommunities.com

Benefit of working for us based on eligibility

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Staff development courses & free online training courses
• Paid training
• Bonus programs
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Duties and Responsibilities

• Responsible for the operations of the Senior Living community including but not limited to, resident support, sales and marketing, administration, dining, activities, housekeeping, security, and maintenance.
• Be primary contact for all staff, residents, prospects, community organizations, government agencies and the public.
• Supervises, directs, and motivates associates and any other assigned direct reporting staff.
• Ensures associates deliver the best of care to residents and maintain high levels of resident satisfaction and retention in the communities.
• Provide leadership for staff and residents to include pro-actively solving problems and resolving issues.
• Execute residency agreement renewal program with existing residents.
• Works with the Regional Director of Operations and their teams to develop annual operating and capital budgets.
• Meets and exceeds budget occupancy goals for the community. Continually explores means of revenue enhancement and expense reduction.
• Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions, and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
• Ensures buildings, grounds and property are up to company standards through the oversight of preventive maintenance systems and programs, and through frequent inspections that meet company standards of excellence.
• Maintains current departmental policies, procedures, and licenses in accordance with company, federal, state, and local requirements.
• Fosters creativity among teams in the community to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability for the teams at the community.
• Maintains a strong knowledge of the competitive markets within the community, including occupancy and tactics to better position and partner with communities within the region.
• Utilizes sales and marketing activities and strategies to maximize occupancy.
• Ensures community teams maintain a high level of interaction with residents, family and referral sources ensuring high engagement and referral activity.
• Reports on a monthly, quarterly, and annual basis on the performance of the community and participates in the development of the community goals including occupancy, NOI, recruitment, and satisfaction.
• Participates in Manager-on-Duty program, including covering weekends on a rotating basis.
• Performs other duties as assigned.

Qualifications

• A Bachelor's Degree in healthcare, gerontology, business, or related field preferred.
• A minimum of two to four years’ senior housing leadership experience at the Executive Director level (i.e., Assisted Living, Independent Living, Memory Care).
• Has an advanced knowledge of the organization, industry, and a functional discipline.
• Extensive understanding of technical areas gained through experience and used to complete and/or oversee assignments.
• Excellent written and oral communications skills are essential.
• Ability to prioritize and effectively manage multiple tasks is essential.
• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
• Ability to demonstrate good judgment, strong problem solving and decision-making skills.
• A valid driver’s license, clean driving record, and automobile insurance.

True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

True Connection Communities is a Drug-Free/Smoke-Free Workplace.