1 Customer Service Concierge and Asset Protection Job in Hazel, MI

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Customer Service Concierge and Asset Protection

Trucenta

Hazel, MI | Full Time

$33k-42k (estimate)

6 Months Ago

Customer Service Concierge and Asset Protection

Trucenta Hazel, MI

$33k-42k (estimate)

Full Time 6 Months Ago

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Trucenta is Hiring a Customer Service Concierge and Asset Protection Near Hazel, MI

This position is responsible for providing exceptional customer service while safeguarding our store's assets, ensuring a safe and secure shopping environment for our customers and staff.

Description

Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Concierge and Asset Protection Officer in our retail setting. This position is responsible for providing exceptional customer service while safeguarding our store's assets, ensuring a safe and secure shopping environment for our customers and staff.

Key Responsibilities:

Customer Service:
Greet and assist customers in a friendly and professional manner.
Address customer inquiries, concerns, and requests with empathy and efficiency.
Provide product information, assistance, and recommendations as needed.
Resolve customer complaints and issues to ensure a positive shopping experience.
Asset Protection:
Monitor and maintain store security through surveillance systems and physical presence.
Prevent theft, fraud, and unauthorized access to the store.
Conduct bag checks and inspections when necessary.
Report and document any suspicious or unusual activities.
Safety and Emergency Response:
Assist in the implementation of safety and emergency procedures.
Respond to and de-escalate security incidents as needed.
Collaborate with local law enforcement when required.
Inventory Control:
Help manage and track store inventory to prevent loss.
Perform periodic stock checks to identify discrepancies and report them to management.
Communication:
Maintain effective communication with the store management team.
Provide regular updates on customer service and security issues.
Compliance:
Ensure compliance with store policies and procedures related to asset protection and customer service.
Stay up to date with laws and regulations related to asset protection.

Qualifications:

High school diploma or equivalent; additional education or training in security or customer service is a plus.
Previous experience in customer service and/or asset protection is preferred.
Strong interpersonal and communication skills.
Ability to remain calm and professional in high-stress situations.
Knowledge of security and surveillance systems.
Basic computer skills.
Ability to stand and walk for extended periods.
Willingness to work flexible hours, including weekends and evenings.

Benefits:

Competitive salary
Health and dental insurance
Retirement plan
Employee discounts
Ongoing training and development opportunities

If you are a proactive and customer-oriented individual with a passion for ensuring a safe and pleasant shopping experience, we invite you to apply for this Customer Service Concierge and Asset Protection role in our retail store. Join us in making our store a welcoming and secure destination for our valued customers.