Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Responsibilities:
- Greet guests upon arrival and ensure a smooth check-in process
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a prompt and courteous manner
- Assist with reservations, cancellations, and room assignments
- Process payments and maintain accurate records of guest accounts
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Handle phone calls and direct them to the appropriate staff members
- Assist with administrative tasks such as filing, data entry, and correspondence

Experience:
- Previous experience in a front desk or guest service role is preferred
- Knowledge of hotel management systems is a plus. Hilton experience preferred.
- Strong communication skills with excellent phone etiquette
- Bilingual proficiency in English and [additional language] is an asset
- Exceptional customer service skills with the ability to handle difficult situations professionally
- Ability to multitask and prioritize tasks in a fast-paced environment

Join our team and enjoy the following benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Ongoing training and professional development programs

If you are passionate about providing exceptional guest experiences and have the necessary skills for this role, we invite you to apply. We look forward to hearing from you!

Job Type: Full-time

Pay: $11.00 - $13.50 per hour

Expected hours: 13.00 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Morning shift
• Rotating weekends

Work setting:

• In-person

Ability to Relocate:

• Grantville, PA 17028: Relocate before starting work (Required)

Work Location: In person