Front Desk Agent

Job Description:

As a Front Desk Agent, you will be responsible for the guest experience in a fast-paced environment. You will provide a friendly, professional, and courteous experience to all guests and employees. This position is ideal for a person who enjoys working in a fast-paced environment and likes to work with people.

ABLE TO WORK 7:00AM-3:00PM, 3:00PM-11:00PM, 11:00PM-7:00AM SHIFTS.

Responsibilities:

• Greet guests and direct them to the appropriate area of the hotel
• Answer phones, take messages, and redirect calls to the appropriate department
• Provide information about hotel services and amenities
• Check in and out of guests, ensuring all requests are met promptly and professionally
• Check guest out of the hotel and the facility following up with guest complaints or concerns
• Make reservations and collect payment for rooms and suites when necessary
• Escalate to higher level if staff shortages, emergencies, or conflicting information
• Track cash drawer, reconcile, and ensure it is in good working order at all times
• Accurately record deposits when made
• Prepare checklists for checkins and alterations as needed
• Clean drop off areas as needed throughout the day
• Restock supplies when necessary (combs, soap, paper supplies)
• Assist with light cleaning throughout the day as directed by supervisor
• Complete other tasks as assigned by management

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person