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1 Helpdesk Operator Job in Troy, AL

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Troy University
Troy, AL | Full Time
$41k-51k (estimate)
2 Months Ago
Helpdesk Operator
$41k-51k (estimate)
Full Time | Colleges & Universities 2 Months Ago
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Troy University is Hiring a Helpdesk Operator Near Troy, AL

The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls: providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications
1. High school diploma or equivalent
2. Basic computer knowledge
Preferred Qualifications
1. Experience working as helpdesk operator

Job Summary

JOB TYPE

Full Time

INDUSTRY

Colleges & Universities

SALARY

$41k-51k (estimate)

POST DATE

03/28/2023

EXPIRATION DATE

05/19/2024

WEBSITE

troy.edu

HEADQUARTERS

COLORADO SPRINGS, CO

SIZE

1,000 - 3,000

FOUNDED

1887

TYPE

Private

CEO

BERNARD NASH

REVENUE

$200M - $500M

INDUSTRY

Colleges & Universities

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About Troy University

Troy University is an educational institution that offers undergraduate, graduate and professional degree programs for students.

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The job skills required for Helpdesk Operator include Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Operator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Helpdesk Operator positions, which can be used as a reference in future career path planning. As a Helpdesk Operator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Operator. You can explore the career advancement for a Helpdesk Operator below and select your interested title to get hiring information.