Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with a world-class patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.

To aid in our rapid growth and continue to differentiate our patient experience, we’re hiring an IT Support Technician to provide onsite "break fix" support to our facilities located in Lansing and East Lansing. The ideal candidate must have customer technical support experience, hands on end point maintenance experience, O365 administration experience, and general knowledge of ITIL, infrastructure. This role reports to the Chief Finacial Officer of Pinnacle GI Partners.

Primary duties and responsibilities include:

• Provides primary onsite support of Metro Detroit and Lansing area medical locations
• Work all incidents, according to service level agreements, within the service desk system
• Work with IT MSP in supporting enterprise environment through Microsoft O365, Azure AD, and related applications
• Analyze and make recommendations for hardware and software standardization
• Document and/or improve procedures relating to standards and polices
• Participates and assists with system monitoring, development, scripting, support, troubleshooting, root cause analysis, and installation of new releases and updates for infrastructure and operations
• Supports project planning and execution for technology projects
• Creates and maintains technical and process operations manuals and guides
• Other IT related duties as assigned
• Special projects as assigned

Qualifications:

• Associates degree in Information Technology, Computer Science, or related field
• Two years of related work experience in workstation system support
• Will accept any suitable combination of education, training, or experience

Desired Skills

• Experience in Microsoft O365 environments
• Experience using Microsoft Azure AD, Microsoft Group Policy, DNS, and DHCP
• Knowledge of office automation products and computer peripherals, such as printers and scanners
• Analytics, problem solving, and troubleshooting skills
• Excellent written and verbal communication skills
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• High degree competency and comfort working effectively across multiple levels and departments
• Solid technical skills with ability to communicate at all levels of the organization
• Excellent client communication skills. Demonstrated ability to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner
• Self-motivated and capable of working in a dynamic environment
• Must lift and/or move up to 50 pounds

We are a proud Equal Employment Opportunity Employer.

Pinnacle GI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. to learn more about our Providers and our company please visit https://www.pinnaclegipartners.com

About Us

Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.