Our mission at TROON is to consistently anticipate and exceed our residents'/members’ expectations by providing outstanding facilities and superior service at each and every one of our communities. We strive for constant improvement and will conduct ourselves according to the highest standards of integrity and professionalism.

JOB TITLE: Community Association Manager

Reports to: Regional Community Director

Position Summary: 

A Community Associations Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The Community Association Manager oversees all aspects of the HOA operations including relationships between the Community and its members, guests, residents, and employees. In addition, the CAM works directly with Community Board of Directors, TROON Leadership, Finance/Budget Team and Vendors to provide the unparalleled service, accountability and the ultimate lifestyle experience for our members.

Essential Job Responisbilites:

• Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
• Motivates, directs, and assists department heads, managers and front line staff on a daily basis
• Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
• Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA’s financial record keeping.
• Completes daily, month-end and annual reporting as required
• Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction.
• Secures and protects the HOA’s assets, including facilities and equipment. 
• Builds and nurtures professional relationships between the Community, the Team Members and the Company.
• Assist in directing and coordinating the activities of contracted vendors and evaluate their performance. 
• Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors
• Investigate complaints, disturbances and violations and resolve problems following rules and
• Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.
• Solicit and analyze bids from contractors for repairs and/or maintenance.
• Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs as well as all related Association
• Purchase supplies as needed.
• Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assist in the preparation of detailed budgets and financial reports for Associations.
• Confer regularly with community association members to ensure their needs are being
• Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
• Provides leadership to Team Members.

*The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Qualification:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require an accommodation.

Education/Certifications/Licenses/Training:

Community Association Manager (CAM) License required. High School Diploma required, Bachelor’s Degree preferred. Must obtain any required local and state licenses or certifications.

Experience/Background/Knowledge:

Previous management experience in association operations required. A minimum of ten years of professional experience is preferred. Proven leadership experience is mandatory.

Skills:

Ability to communicate effectively with other members, guests and employees in one-on-one and small group situations in a fast paced environment. Ability to create and disseminate written correspondence. Ability to delegate responsibilities. Ability to motivate, develop and manage a team. Must be computer literate. Must be able to perform math computations essential for budgeting and cost analysis purposes.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. At times, may be required to operate a motor vehicle.