• Lead the Member Support team, orchestrating all front desk and in-house event activities:
• Forge enduring connections with members and guests.
• Extend warm welcomes, facilitate check-ins, and provide assistance as needed.
• Handle incoming calls and texts promptly and effectively.
• Enlighten members on TRZ services and guide them through their wellness journey.
• Curate member profiles and ensure account accuracy, aiding in account management.
• Coordinate appointments and process POS transactions.
• Address member queries and concerns with finesse, escalating to the Leadership Team when necessary.
• Uphold building cleanliness standards and conduct periodic inspections.
• Solicit member feedback for service enhancement and report findings to leadership.
• Recruit, mentor, and train Member Support personnel, enforcing policies and procedures as necessary.
• Develop and maintain a weekly staff schedule.
• Oversee inventory management of merchandise and essential building supplies.
• Performs other related duties as required and assigned

• Demonstrated leadership in customer-facing roles.
• Background in fast-paced environments like gyms, wellness centers, or restaurants.
• Event planning and execution experience is advantageous.
• Proficiency in mentoring and supervising diverse teams.
• Exceptional communication skills, both verbal and written.
• Ability to document processes and train others effectively.
• Strong emotional intelligence and interpersonal skills.
• Excellent time management and organizational prowess.
• Meticulous attention to detail.
• Technological proficiency, including MS Teams; familiarity with wellness-focused CRMs is a plus.
• Flexibility to work varied shifts, including early mornings, evenings, and weekends.
• Confident decision-making and problem-solving abilities.

Trofholz is an equal opportunity/affirmative action employer, and we E-Verify. All offers of employment at Trofholz are contingent upon clear results of a thorough background check and drug screen.