Residence Experience Manager – Greenwich, CT
Trio Properties, LLC is seeking a dynamic leader with experience in the property management industry to oversee and effectively manage the operation of a Trio managed, mixed-use multifamily community in Greenwich, CT.
REPORTS TO:Property Manager or Regional Property Manager
OVERVIEW:The Resident Experience Manager is responsible for but not limited to maintaining customer service, operating the front desk, and effectively assisting the Property Manager in all matters revolving around resident retention and relations. They must manager and coordinate persons, activities, and available resources to accomplish community objectives as set forth by the Property Manager, Reginal Property Manager, Executive staff, and property owner. The Resident Experience Manager will oversee day-to-day property related and facility functions and activities and administer company policies and procedures.
SKILLS:The Resident Experience Manager must have the ability to take direction and strong listening skills. Must possess good judgement, communication, and interpersonal skills, be responsible with leadership and organizational skills.
ABOUT TRIO:
•TRIO is a Hartford Courant Top Workplace Award Winner (2022 & 2023) & Seven-time CTAA Property Management Company of the Year
•Trio Properties LLC is an equal opportunity employer.
•Full-time employees are eligible for 100% paid coverage of employee healthcare, 401k with 4% employer match, and more.
•Full-time employees earn two weeks' vacation per year in addition to 10 paid holidays per year
•Ask your hiring manager for more details about joining TRIO!
DUTIES & RESPONSIBILITIES:
•. Conduct all business in accordance with Trio Policies & Procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
•Provide excellent customer service and attention to detail. Maintaining a positive attitude when welcoming residents and assisting them as needed.
•Greet prospective new residents and confirm all reservations.
•Act as the key point of reference for residents who need assistance or information and reservations which includes but is not limited to; move in/move out coordination, restaurant reservations and bookings, hair/spa appointments, theater/leisure reservations, car/limousine rentals, housekeeping/pet services.
•Act as the point of reference for residents who need assistance or information.
•Maintain positive ongoing relationships with the surrounding community to provide residents with personalized solutions by suggesting activities and facilities.
•Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
•Plan and attend resident events and functions.
•Manage package service and dry cleaning.
•Provide oversight and management of community facilities such as mailrooms, fitness centers, community lounge and refuse rooms to ensure all are tour ready.
•Multitask and prioritize as necessary to meet residents’ needs.
•Excellent verbal and written communication skills.
•Represent Trio & The Mill with integrity and dedication.
DUTIES AND RESPONSIBILITIES
•Conduct all business in accordance with Trio Policies & Procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
•Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions inclusive of local restaurants and shops.
•Handle incoming phone calls from prospective new residents and complete appropriate paperwork as may be required.
•Provide tours of the apartment community to prospective tenants, when needed. Share relevant information and provide information on personalized services.
•Ensure units are to white glove standard ready for move-in condition and each apartment unit has new move-in gifts.
•Prepare and execute renewal gifts.
•Walk apartment unit with new residents, turning over keys, processing signed Walk Through Inventory & Condition Form
•Post timely to social media platforms and create marketing materials for resident events
•Prepare leasing documents for potential renters, as needed, using property standards and regulations.
•Perform any additional duties or tasks as assigned by the Property Manager or Trio Senior Staff.
QUALIFICATIONS
•Three years of customer service/concierge experience or equivalent preferred.
•Highschool diploma or equivalent required.
Computer Skills:Proficiency with professional software programs, Excel, Word, OneSite Rental System, or comparable management programs.
DRIVING/TRAVELING REQUIREMENTS
•Possible need (20% to 25% of the time) to utilize personal transportation to inspect apartment communities and surrounding neighborhood, make trips to the bank and visit the corporate office.
•Must have valid driver's license and automobile insurance.
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