**Retail Sales Associate**

Location Pontiac, Michigan, 48341 Category Non-Clinical Support Job Id 00300131 Saint Joseph Mercy Health System JOB DESCRIPTION ****Employment Type:****

Part time****Shift:****

Rotating Shift****Description:****

**I Accountability Objectives:**

Under general supervision and according to established policies and procedures, performs cashiering, stocking, inventory maintenance and customer service activities in support of retail sales operations. Operates a computerized cash register to record items sold. Reconciles cash and register documentation at the end of the day, performs inventory reconciliations and communicates with vendors. Performs other Department duties as assigned. Demonstrates excellent customer services skills.

**II Position Qualifications:**

**Minimum Education, Licensure / Certification and Experience Required.**

**A. Education**

**** High school diploma or equivalent required.

**B. Licensure / Certification** Not Applicable

**C Special Skill / Aptitudes**

* Strong interpersonal skills necessary to effectively greet, interact and communicate with customers, patients and Health System employees.

* Ability to understand instructions and provide positive, service-focused communicate with customers.

* Ability to perform calculations including receiving cash and providing change for customers.

* Ability to concentrate and pay close attention to detail to ensure accuracy.

* Ability to concurrently perform and prioritize multiple tasks while coping with frequent interruptions.

* Presents and operates in a professional manner which commands respect, reflects a high level of competency, and encourages collegiality.

* Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

**D. Experience**

**** Six months retail experience required.

**III Duties / Responsibilities:**

Assertively greets customers, patients and Health System associates with courtesy. Demonstrates excellent customer services skills to provide a remarkable customer experience. Organizes the cashier area to receive customers by procuring currency bags and filling cash register and credit card machines with tape and ink as needed. Accurately operates a computerized cash register to compute charges and assigns appropriate cost exceptions (e.g., employee/customer discount). Identifies items and matches to the appropriate department key. Receives cash, checks, credit cards, etc. and processes as appropriate. Assumes accountability for cash, etc. at the end of each shift by verifying register tapes, posting necessary adjustments. Assists with balancing cash drawers. Complies with Health System and Department policies, procedures, practices and regulations when handling currency, checks, charges, etc. Ensures cash drawer has the appropriate level of cash available and obtains additional change as necessary. Maintains food product inventory including ordering from approved vendors, monitoring inventory levels to maximize turnover and minimize spoilage and waste. Maintains adequate inventory controls in the sales area. Attends meetings as required. Trains new staff. Participates in inventory level analysis and communications with vendors. Appropriately utilizes downtime to assist Department operations. Performs other duties as assigned.

* Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values.

* Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

* Supports and conducts one's self in a manner consistent with customer service expectations.

**IV Dept/Unit Specific:**

Not Applicable

**V Working Conditions:**

* Ability to stand, bend and walk for up to 100% of work time.

* Able to lift at least 50 lbs from floor to shoulder.

**Trinity Health's Commitment to Diversity and Inclusion**

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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