Job Description :

Trigyn's Direct Government Client has MULTIPLE openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY.

PLEASE NOTE :

• Candidates will need to be available to work shift schedules as below :
• Shifts are as follows : 6 am - 2 pm, 6 : 30 am - 2 : 30 pm, 7 am - 3 pm, 7 : 30 am - 3 : 30 pm, 8 am 4 pm, 8 : 30 am - 4 : 30 pm, 9 am - 5 pm, 10 am 6 pm, 12 pm 8 pm, 1 pm 9 pm, 2 pm -10 pm and 4 pm 12 am.
• Must be able to work holidays, weekends, overtime and emergencies.

JOB DESCRIPTION :

Selected candidate will provide information to customers, conduct research and perform clerical support.

The responsibilities will include, but not be limited to the following :

• Answer heavy volume of incoming calls.
• Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
• Utilize computer databases and information technology systems; research data needed to respond to inquiries.
• Maintain tracking system used to record and monitor inquiries and resolutions.
• Receive complaints from Residents and prepare work tickets regarding maintenance problems.
• Schedule and confirm repair appointments with residents.
• Record and log repair appointments into computer system.
• Perform clerical tasks and computer support as required.

QUALIFICATION REQUIREMENTS :

• 2 - 4 years of experience.
• Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology.
• Data entry experience and a minimum of 25 wpm typing skills

NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY

Last updated : 2024-05-04