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In this role, you will own our renewal customer experience for our AE1 customer base (<$30K ARR). There are 1,000s of customers looking for a seamless way to continue service. This role will involve building out processes, A/B tests, de-escalating customers, proactively reaching out and negotiating with at-risk customers, and reporting out on progress to a senior-level audience. This role is ideal for individuals looking to develop both hands on operational experience and customer-facing presence to advance their careers. You will work closely with top-tier executives and will see up close how sales organizations succeed.
This role requires strong business acumen, a passion for scaling organizations and streamlining operations, and an eagerness to constantly deliver data-driven improvements in a fast-moving environment. In addition to this, you will champion, role model, and embed our cultural values as we scale globally and across new offices.
You should apply if:
Minimum requirements for the role:
Full Time
$44k-58k (estimate)
03/11/2024
07/30/2024
The following is the career advancement route for Renewal Specialist positions, which can be used as a reference in future career path planning. As a Renewal Specialist, it can be promoted into senior positions as an E-commerce Sales Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Renewal Specialist. You can explore the career advancement for a Renewal Specialist below and select your interested title to get hiring information.