Responsibilities

• Provide Tier-1 Help Desk Support (triage) to users, resolving issues and escalating complex problems to the appropriate teams as necessary.
• Handle Oracle access requirements including provisioning and maintaining user access according to established policies and procedures.
• Troubleshoot and provide support for all Oracle related modules, ensuring timely resolution of issues and minimizing system downtime.
• Develop and maintain training materials (SOPs) to enable end-users to utilize Oracle and related modules effectively.
• Assist with creating documentation in Confluence including user tips and system updates to enhance user awareness for Oracle and related modules.
• Generate regular reports from Jira on Help Desk performance including ticket volumes, resolution-times, and user feedback to identify trends and areas for improvement.

Requirements

• U.S. Citizenship required.
• Minimum of 2-years of Oracle Financials experience.
• In-depth knowledge and experience with Oracle Financial modules, including but not limited to: Accounts Payable, Accounts Receivable, Procure-to-Pay, WMS (Warehouse Management System), and Order-to-Cash.
• Strong analytical skills with proven data analysis, data verification, and problem-solving abilities.
• Experience with SQL and PL/SQL.
• Proven success providing Tier-1 Help Desk support including triaging issues, as well as managing and resolving tickets.
• Ability to troubleshoot and resolve technical issues related to Oracle modules.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Detail-oriented with a focus on accuracy and problem-solving.
• Ability to work independently and collaboratively within a team environment.
• Excellent communication, documentation, and interpersonal skills.