Call Center Customer Service Associate at an International Airline Company

• Temp-to-Hire (Direct-Hire Conversion: August 19th 2024)
• Great benefits once Directly-Hired ( Medical, Dental, Vision, and Life Insurance, Sick Leave, Paid Time Off, Holiday Pay, 401k, Travel Benefits, etc.)
• Temp: $17.00 / hour; Once converted to Direct-Hire: $22.80 / hour
• Must be flexible to work any shift including weekends & holidays
  8 hours per day, 5 days per week between: Monday – Sunday: 5:00am – 4:00pm
• Japanese and English bilingual ability is a MUST

Requirements of the Japanese Bilingual Call Center Customer Service Associate :

• Bilingual language ability in Japanese/English is required
• Airline, travel, and related industry experience preferred
• Customer service experience, call center experience is a plus
• Exceptional communication and customer service skills
• Proficient in MS Office, and ability to learn new computer softwareAbility to work independently in a fast-paced environment, while effectively managing multiple tasks
• Good phone manner and problem solver
• Detail-oriented, organized, and strong with numbers

Responsibilities of the Japanese Bilingual Call Center Customer Service Associate :

• Offers the highest level of customer service over the phone
• Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
• Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
• Use the in-house system to make new flight reservations or to modify existing reservations
• Accurately obtain documents and confirm customer’s personal information for the books
• Proactively explore and anticipate customer’s future needs
• General administrative duties: preparing reports, filing, etc. as needed
• Other related duties and administrative duties

Employment Type: Temp-to-Hire (Direct-Hire Conversion: August 19th 2024 )
Location: Torrance, CA
Schedule: 8 hours per day, 5 days per week (including Weekends and Holidays)
between: Monday – Sunday from 5:00am – 4:00pm
Airline, Aviation, Travel, Retail, Airfare, Ticketing, Call Center, Customer Service, Japanese Bilingual, Customer Support