Job Title: Patient Accounts Specialist
Weekly Hours: Full-time / Posting: Internal & External / Location: Greer
Supervision Received: Coordinator, Billing
Position Overview: Looking for a skilled Patient Accounts Specialist to provide financial, administrative, and clerical services, ensuring accuracy and efficiency of operations while practicing the Tribe Way. This position is responsible for processing, monitoring, and managing incoming and outgoing patient calls which includes processing payments and providing thorough and detailed answers to questions regarding the account. This position will also require specific task assignments regarding patient accounts, accounting projects, collections and crediting of monies on accounts as needed. It is imperative that the Patient Accounts Specialist works as team player with the team daily and demonstrates professional development thru open communication while simultaneously practicing the Tribe Way, adhering to the commitment of conscious culture.
Responsibilities:

• Works effectively and efficiently through identifying and resolving patient account needs.
• Daily, monthly, quarterly task assignments as directed by Team Lead and/or Coordinator.
• Training and implementation in specific billing projects as needed based on report status and as directed by Team Lead and/or Coordinator.
• Answer incoming calls as they come to your work que regarding but not limited to patient accounts, billing, insurance, and claim inquires.
• Accepting patient account payments, educating callers on how to arrange payment plans by directing them to our website(s), transferring calls to appropriate departments when required.
• Responds to inquiries from patients in an efficient, professional, and timely manner via incoming calls, voicemails, emails, EMR messaging and/or inboxes.
• Identifies and resolves patient billing concerns.
• Reads and interprets claims summary to accurately explain to patients.
• Verifying and communicating to MRS when claims need to be resubmitted.
• Establish strong relationships with patients.
• In depth knowledge and understanding of EMR software.
• Participates in educational activities and attends monthly department meetings.
• Always adheres to Remote Agreement, if applicable to daily work location.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations; conducts

self in accordance with the Tribe employee handbook.

• Actively demonstrates an overall desire to practice the Tribe Way through humility and exemplify a servant’s attitude towards others in the department, company, and patient population. Works to maintain integrity and excellence in every area of the job description and show initiative towards others by practicing conscious culture in the role.

Skills/Experience:

• Must be well organized, strong attention to detail and have knowledge of business office procedures including computer programs as well as the ability to operate a computer and basic office equipment.
• Proficient in typing skills.
• Strong ability to multi-task and focus in a busy environment.
• Skilled in patient communication with a pleasant and helpful manner as well as the ability to establish and maintain effective working relationships with patients, team members and the public
• Collaborator who demonstrates respect and kindness to all coworkers, leadership, clients and patients, exhibiting a pleasant and helpful manner.
• Open and curious to learn and grow while remaining humble and kind.

Education: High School Diploma or GED required; experience in physician practice and bilingual preferred but not required. Experience in previous billing departmental setting preferred but not required.
Environmental/Working Conditions: Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate.
Physical Demands: Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Working conditions, skills and responsibilities may change as needed evolve.
Working conditions, skills, and responsibilities may change as needs evolve.
The Onyx Group is an equal opportunity employer.
Is Patient Accounts Specialist for You?
You are the type of person with the ability to focus on the big picture with specific goals in mind while allowing for flexibility in your job. You see things in black and white and are also able to see where grace and compassion apply. You see potentially difficult scenarios as opportunities for finding options. You demonstrate that you are proactive in exceeding the expectations of your job responsibilities and take initiative to make your job even better. You push yourself to find new ways to problem solve and to streamline processes for efficiency.
Money changes everything- and you aren’t afraid of this. You don’t shy away from hard conversations, and you’re able to confront issues with love and mercy while staying true to the facts. You ask great questions and collaborate often with others.
Excellence is part of who you are and you aren’t willing to settle for anything else. Difficult conversations are part of this job and that doesn’t scare you- you view this as a challenge and an opportunity to share the Tribe Way with others. You are truly a people-person and have innate kindness in how you communicate both verbally and in written form with others. You thrive on being detail-oriented and still allow yourself room for mistakes and learning.
Ultimately, you want to grow yourself and be part of a growing team while practicing humility and serving others.