6 Help Desk Support I Jobs in Golden, CO
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Tri Force Consulting Services is Hiring a Help Desk Support I Near Golden, CO
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Job Description:
- The purpose of this Help Desk position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.
- The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
- Document customer interactions
- Resolve customer reported issues
- Escalate unresolved issues to the next Tier
- Install, make changes and repair computer hardware and software
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Assist with onboarding and offboarding of new or outgoing users.
- Install, configure, maintain and upgrade PC software.
- Tier 1 Networking and troubleshooting as well as support
- Experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Must have reliable transportation
- Must be able to pass a background check
- Proficiency with Windows, Linux, and IOS computers
- Excellent oral and written communication skills
- Detail oriented and highly organized to keep tickets in order
- Ability to remain calm and professional in stressful situations
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
- Understanding and appreciation for information security within systems and user devices.
- Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
- Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus
About Us:
Job Summary
Full Time
$46k-57k (estimate)
05/16/2023
05/09/2024
triforce-inc.com
Lansdale, PA
25 - 50
Related Companies
The job skills required for Help Desk Support I include Troubleshooting, Help Desk, Technical Support, Computer Systems, Written Communication, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support I positions, which can be used as a reference in future career path planning. As a Help Desk Support I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support I. You can explore the career advancement for a Help Desk Support I below and select your interested title to get hiring information.
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