Office Manager

Tri-County Endodontics (Dr. Jeffrey C. Kotz)

Charleston, SC

Salary: $60,000 - $70,000 (*to include 60-65k base plus bonus opportunity)

**Full-Time Monday – Friday | 8:00am – 5:00pm (off at 1:30pm on all Fridays)

Benefits: Medical Insurance – 50% of premium paid by Dr. Kotz (after 3 months of employment), a SIMPLE IRA with employer matching contributions, paid PTO after 1 year of employment, bonus structure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Office Management:

· Demonstrated leadership with forward visionary thinking.

· Act as first point of contact for all patients, vendors, and visitors, and ensure that all receive exceptional customer service.

· Responsible for developing a patient-focused culture among staff, leading by example, and ensuring a world-class patient experience for all.

· Facilitates appropriate systems and integration of systems.

· Communication with team leaders at referral offices.

· Answer incoming calls, receive messages, schedule appointments and route calls accordingly.

· Responsible for generating quotes and overseeing insurance and billing.

· Act as the purchasing agent for the organization, including vendor research, bid requests, review and oversight.

· Responsible for the office’s day-to-day operations, including supply requisition, managing maintenance services, and office equipment, and vendor communications.

· Generate reports and serve as a business operations expert by identifying areas in need of improvement.

· Oversight of office and employee HIPAA compliance.

Executive Support:

· Provide administrative support to the owners, including calendar management, composing, and preparing correspondence, and preparing reports.

· Oversee meeting scheduling for office staff.

Human Resources:

· Administer various human resource plans and procedures for all company personnel.

· Recommend new approaches, policies, and procedures to effect continual improvements in workplace culture.

· Ensure patient-focused company culture by offering continuous feedback, support, and coaching.

· Collaborate with owner on recruitment and retention initiatives.

· Develop and administer formal employee review and improvement plan.

· Other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES

Proficient in Microsoft Office suite of products.

Organized self-starter and motivated problem solver.

Critical thinking skills for problem solving.

Demonstrated leadership and positive can-do attitude.

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction.

Clear and effective communication skills (both written and verbal).

Superior attention to detail, ability to consistently demonstrate a high level of quality work.

Exceptional customer service skills and strong interpersonal skills.

Team player with the ability to work collaboratively with colleagues of all levels and build cross-functional relationships.

Expert knowledge of HIPAA rules, regulations, and compliance.

Ability to work more than 40 hours a week, on occasion, to meet the needs of the practice.

EDUCATION AND EXPERIENCE

Bachelor’s degree preferred.

Minimum 5 years of experience in a medical or dental office manager role.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• No weekends

Application Question(s):

• Are you proficient in Microsoft Office suite of products?

Education:

• Bachelor's (Preferred)

Experience:

• dental or medical office management: 5 years (Preferred)
• knowledge of HIPAA rules, regulations, and compliance: 5 years (Preferred)

Ability to Commute:

• Charleston, SC (Preferred)

Work Location: In person